AccountId: 011433970860
ContactId: fa30de70-8798-445b-9ce6-26387dc19e81
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 264760 ms
Total Talk Time (AGENT): 134176 ms
Total Talk Time (CUSTOMER): 96856 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/fa30de70-8798-445b-9ce6-26387dc19e81_20250422T15:15_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Ola lopes and to take.
[AGENT][NEUTRAL] Lopez.
[CUSTOMER][NEUTRAL] Uh, see, uh.
[CUSTOMER][NEUTRAL] Me a sing noloviogeneral in contrado que so.
[CUSTOMER][NEUTRAL] Now look at me.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, el seguro mimeo memanda unekipoqueama uh dex congeete el censor the receiver.
[CUSTOMER][NEUTRAL] And those el el seguro me for logo mayo.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] uh yamalgapaque opera.
[CUSTOMER][NEUTRAL] But uh the time are you going home.
[AGENT][NEUTRAL] And uh let's do this and sit me performing there's no sac.
[CUSTOMER][NEUTRAL] De la de seguro medical or la deter.
[AGENT][NEUTRAL] Le
[CUSTOMER][NEUTRAL] Akitengo uh noesi is a group of numeral.
[CUSTOMER][NEUTRAL] Uh tenocalo is in hospital benefit uh or patient benefitadloa or player.
[AGENT][NEUTRAL] Because it is
[AGENT][NEUTRAL] Well, you know.
[CUSTOMER][NEGATIVE] OK, seria erro docinco Ochosero dos uno sietee de mama ele delu numerrosie.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] check it out.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect [PII] let me put for confirm so direction.
[CUSTOMER][NEUTRAL] See, uh, in [PII].
[AGENT][NEUTRAL] democracy in the cure electronico sociaa.
[CUSTOMER][NEUTRAL] See, uh, the er er the number er er visa.
[AGENT][POSITIVE] Perfect system.
[AGENT][NEUTRAL] The senor Lopez gas and referencia uh a keep medique corrector.
[CUSTOMER][NEUTRAL] Yes sir.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Yes, sentiment.
[AGENT][NEUTRAL] It is beneficials were Lopez ques solomente una ver.
[AGENT][NEUTRAL] Is this a disclaimer to a poli.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] OK, solope desaeustennuel beneficio paracurigastos and referencia I keeppomeo.
[AGENT][NEUTRAL] It's the police solamentele cure in a hospital in emergency hospital in an urgent care.
[AGENT][NEUTRAL] In [PII].
[AGENT][NEUTRAL] In tabin in casoli examined the ososreoses and facilia Sabulaos or MRI facilitiesmeno de rape physica ambulencia eltratammientobulaio de cancer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] E.
[AGENT][NEUTRAL] Cineargo equiposos and Algoa.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] El medior de de glucosa Ido eso esoseradoon equipoo e esocioscuvitopolis.
[CUSTOMER][POSITIVE] OK. Mucha gracios.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No, no.
[CUSTOMER][NEGATIVE] No, no, not at all.
[AGENT][NEUTRAL] You want to.