AccountId: 011433970860
ContactId: fa0ca896-392d-44ca-abbe-aa83fbf6f8c3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14850 ms
Total Talk Time (AGENT): 8141 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/fa0ca896-392d-44ca-abbe-aa83fbf6f8c3_20250116T14:16_UTC.wav
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[AGENT][POSITIVE] Morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?