AccountId: 011433970860
ContactId: f9f4cf12-c6b1-44d1-8223-fcfbd320bd3e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16780 ms
Total Talk Time (AGENT): 7681 ms
Total Talk Time (CUSTOMER): 5710 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/f9f4cf12-c6b1-44d1-8223-fcfbd320bd3e_20250219T21:17_UTC.wav
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[AGENT][POSITIVE] Good afternoon thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII] calling from provider's office to check the claim status.
[AGENT][POSITIVE] OK, I'll be more than happy to help you with the claim status, [PII], and how many claims do you have?
[CUSTOMER][NEUTRAL] Yeah.