AccountId: 011433970860
ContactId: f9b5f2a6-9417-470f-ac09-468b25b8b7c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26239 ms
Total Talk Time (AGENT): 5660 ms
Total Talk Time (CUSTOMER): 15599 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/f9b5f2a6-9417-470f-ac09-468b25b8b7c1_20250623T20:19_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], good uh, good afternoon. This is [PII], and I am calling for Prisma Health checking on claim status. Please be informed that this call is recorded for quality and training purposes.
[AGENT][NEUTRAL] OK [PII], I can help you with claim status. Do you have a good callback number?
[CUSTOMER][NEUTRAL] Yeah, that's gonna be [PII].