AccountId: 011433970860
ContactId: f99e75e8-f4a5-4c74-8e64-1a99ed206fbb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1473469 ms
Total Talk Time (AGENT): 213047 ms
Total Talk Time (CUSTOMER): 224393 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/f99e75e8-f4a5-4c74-8e64-1a99ed206fbb_20250404T19:00_UTC.wav
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[AGENT][NEUTRAL] When I tell.
[CUSTOMER][NEUTRAL] Olala's Louis so um [PII] wants a curse it does inform information cirquelacor today on the unea.
[AGENT][NEUTRAL] I'm coming back now.
[AGENT][NEUTRAL] OK, pole that, uh, take a yama don.
[CUSTOMER][NEUTRAL] The bounce a courses.
[AGENT][NEUTRAL] Como.
[CUSTOMER][NEUTRAL] Bay Barcelona or also in the
[CUSTOMER][NEUTRAL] Diana
[CUSTOMER][NEUTRAL] a course it's, it's a Sandra, a, a physio.
[CUSTOMER][NEUTRAL] C Casa.
[CUSTOMER][NEUTRAL] Or they also or unicornia.
[CUSTOMER][NEUTRAL] Here Raton.
[CUSTOMER][NEUTRAL] He is a Sandra.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Consequence.
[AGENT][NEUTRAL] OK, gracia. OK, in telephone jamaa nea.
[CUSTOMER][NEUTRAL] 111 segment.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's Trese Uno.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Says C Uno on dose.
[AGENT][POSITIVE] Gracias er the paciente poliapacient.
[CUSTOMER][NEUTRAL] It's errodos uno unosteocho sincon.
[AGENT][NEUTRAL] Yes, yes, in the player and nombre la scient.
[CUSTOMER][NEUTRAL] The number is James Hughes.
[CUSTOMER][NEUTRAL] A O K H A A S A.
[CUSTOMER][NEUTRAL] Elain swimming is.
[CUSTOMER][NEUTRAL] Who near Beti where else is center.
[AGENT][NEUTRAL] OK, gracias. OK, so la fechalabilida destapolia no vireo deoettapoliaan lara and Septembreocho del bei cuatro so ta persona notapolisa gente conos.
[CUSTOMER][NEUTRAL] And this then thennore primero.
[CUSTOMER][NEUTRAL] Delventiono Asa.
[AGENT][NEUTRAL] Theo, uh-huh.
[AGENT][NEUTRAL] The echo del venti.
[CUSTOMER][NEUTRAL] Serra Nuevocho bentiuat.
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] List sentences permit um permit I verify it and go on service your preview is a picture.
[AGENT][NEUTRAL] See you later.
[CUSTOMER][NEUTRAL] OK, then also uno preset of those previous as a you know.
[CUSTOMER][NEUTRAL] No, some cuatros of which when I know they decite cinco.
[CUSTOMER][NEUTRAL] Does El Cinco well then the the September tango does El Cinco inte yeah cost tango.
[CUSTOMER][NEUTRAL] Tango una al vents are surprise and sittingel contraisto edges.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] It's that mm in it.
[CUSTOMER][NEUTRAL] Serenue Quatrores.
[CUSTOMER][NEUTRAL] to serial cuatro el reel rente ao el vents.
[AGENT][NEUTRAL] OK, so.
[CUSTOMER][POSITIVE] Oh yeah, you and I want you.
[AGENT][NEUTRAL] When you go?
[CUSTOMER][NEUTRAL] So so it's a squad.
[CUSTOMER][NEGATIVE] Uh, no, no, no, you know, not.
[AGENT][NEUTRAL] OK, so era, OK, so seria Augusto benidosoto trenta is stimrere re cuatro.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Deposit.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, sabela cantidamentido.
[CUSTOMER][NEUTRAL] rescientosogenesis.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I need to.
[AGENT][NEUTRAL] OK, so Ereclamofu proceado in ocre uno de venti cuatro.
[AGENT][NEUTRAL] If nega got some like the nega is working and then.
[AGENT][NEUTRAL] OK, so, uh, exam que que esta personaepaciente que escuvierto ajosapolisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Nocoto.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] It it'll be until the [PII] for that.
[AGENT][POSITIVE] I got that correct.
[CUSTOMER][POSITIVE] Thanks
[AGENT][NEUTRAL] OK, and I can see that there and see and I was still train.
[CUSTOMER][NEUTRAL] They will say again.
[CUSTOMER][NEUTRAL] And the drink do you squad.
[AGENT][NEUTRAL] A
[AGENT][NEUTRAL] Eita no no no sita.
[CUSTOMER][POSITIVE] [PII] that said yeah perfect.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, and numerallamo per diaostoventidos is resincono dodo ochocho.
[CUSTOMER][NEUTRAL] think those for church.
[AGENT][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] You me.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Gracias.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, for the negadou processado in October uno venti cuadro.
[AGENT][NEUTRAL] I is
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Some in [PII] thebahola.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect. What is your claim number?
[AGENT][NEUTRAL] Dressino.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, reincono do doocho.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's also in the the uh September dress.
[AGENT][NEUTRAL] OK Palelati.
[CUSTOMER][NEGATIVE] Poor scientos sincuenta.
[AGENT][POSITIVE] Thank you.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Nove is a cantidata I cantida.
[CUSTOMER][POSITIVE] No, it's a an outstanding amount. You'll be, you'll build the amount.
[CUSTOMER][NEUTRAL] The basil.
[CUSTOMER][NEUTRAL] See scientos in cuenta cho scientoentin.
[AGENT][NEUTRAL] OK then.
[AGENT][NEUTRAL] And you know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It silver quarter.
[AGENT][NEUTRAL] OK, this is the informacion de la Cantida decientoventinue or is in.
[CUSTOMER][NEUTRAL] See port.
[AGENT][NEUTRAL] OK, OK, so esteue, um, process mimore uno ifue de negado, um, the ya mean mm there is no no scuvi tobajola polia.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And the lama.
[CUSTOMER][NEUTRAL] In that.
[AGENT][NEUTRAL] See Mahinolo me mhm.
[CUSTOMER][NEUTRAL] And the policy number.
[AGENT][NEUTRAL] OK. Seria uh resincono Dotre uno uno.
[CUSTOMER][NEUTRAL] But but yeah a lot service this this space of the services the space is fork ja la cota terminnada.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] Correct, I see, yes.
[CUSTOMER][POSITIVE] Bueno dali perfect much gracious port inform us and the casino de la jama.
[AGENT][NEUTRAL] Mm no, not the pos I mean umbrella.
[CUSTOMER][NEUTRAL] And then my confirmation number is all.
[AGENT][NEUTRAL] P S A Olena initial dea de Maria.
[CUSTOMER][NEUTRAL] so much just for.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] You are meant to in the same manner Itago.
[CUSTOMER][NEUTRAL] Oh yes.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.