AccountId: 011433970860
ContactId: f92dde92-5cfc-4eb2-aad7-f3255f4a83ed
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 380369 ms
Total Talk Time (AGENT): 186848 ms
Total Talk Time (CUSTOMER): 147558 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/f92dde92-5cfc-4eb2-aad7-f3255f4a83ed_20250529T15:58_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] We uh.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] No ranquila, uh, I thought I had sciente.
[CUSTOMER][NEUTRAL] Uh for visit.
[AGENT][NEUTRAL] to.
[CUSTOMER][NEUTRAL] I see esperonofacinco no Moono.
[AGENT][NEUTRAL] cinco cinco.
[CUSTOMER][NEUTRAL] I mean, I
[CUSTOMER][NEGATIVE] No rein.
[AGENT][NEUTRAL] just like triplela.
[CUSTOMER][NEUTRAL] She
[AGENT][POSITIVE] Perfect graciaser.
[CUSTOMER][NEGATIVE] No thank you.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No sorry.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Um, also I was hearing about a polio saints.
[AGENT][NEUTRAL] To.
[CUSTOMER][NEGATIVE] No thank you.
[CUSTOMER][POSITIVE] Oh yeah oh my gosh, I get my contest [PII] in Monica.
[AGENT][NEUTRAL] Oh, yeah.
[AGENT][POSITIVE] See you thank you for that.
[AGENT][NEUTRAL] Um, may produce my number, uh, complete the question.
[CUSTOMER][NEUTRAL] Sorry.
[CUSTOMER][NEUTRAL] See, it'll bring one up.
[CUSTOMER][NEUTRAL] Uh, Lombres Juan er la pelaoan la sena scimento mcinco.
[AGENT][NEUTRAL] But um.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] See, uh, can I say la la.
[AGENT][NEUTRAL] For the.
[CUSTOMER][NEUTRAL] No drinking I no, no problem at the uh, it's Juan la peive love song la feimmento talking [PII].
[AGENT][NEUTRAL] OK, see
[AGENT][NEUTRAL] Seeing allows the papa.
[CUSTOMER][NEUTRAL] Oh yeah I.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Open it on.
[CUSTOMER][NEUTRAL] Narati.
[AGENT][NEUTRAL] Oh, OK, CC7 V.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] And uh I used to infer my 10.
[AGENT][NEUTRAL] Then.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] OK, but, uh, mono toymaes para verificer uh Cel pass to vietine is poles or quantas via sine is poles and me.
[CUSTOMER][NEUTRAL] Um, just.
[CUSTOMER][NEUTRAL] you
[CUSTOMER][NEUTRAL] See um I don't get the prosecuatro via alao in specialistaina no sorea yet toa.
[AGENT][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Aequolo primerabu visa.
[CUSTOMER][NEUTRAL] You know it.
[AGENT][NEUTRAL] Do you.
[CUSTOMER][NEUTRAL] But not there.
[AGENT][NEUTRAL] Ah, OK, you know, so you know la la respo pri you know in the book.
[CUSTOMER][NEUTRAL] You call.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And infecto Cel DNA um beneficial paralogisito el specialista.
[AGENT][NEUTRAL] Deloquira de lanoinana masa.
[CUSTOMER][NEUTRAL] Oh, OK, because I get the numbers.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Mahia.
[CUSTOMER][NEUTRAL] OK, the number to number e la ok see.
[AGENT][POSITIVE] Yes yes, correct.
[AGENT][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] No, to get them get them moving gracia mole.
[AGENT][NEUTRAL] Unit.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] remos.
[AGENT][NEGATIVE] Uh, no, no, no me loo hemostavajo.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mira no personality.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 173.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] This time which is good.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Uh, so I can see.
[AGENT][NEUTRAL] No, no, no, for free at me but.
[CUSTOMER][NEUTRAL] OK, yeah, that's
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] That's just same with your mom.
[CUSTOMER][NEUTRAL] Why not.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Like