AccountId: 011433970860
ContactId: f8c0db3b-93b9-49f4-a6a1-ba44b491cc27
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20479 ms
Total Talk Time (AGENT): 8647 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/f8c0db3b-93b9-49f4-a6a1-ba44b491cc27_20250508T18:44_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APO. This is [PII]. How may I assist you?