AccountId: 011433970860
ContactId: f8adea2b-6b89-47ae-860f-0aa5dd18be9f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37869 ms
Total Talk Time (AGENT): 16721 ms
Total Talk Time (CUSTOMER): 13130 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=3.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/f8adea2b-6b89-47ae-860f-0aa5dd18be9f_20250217T22:34_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, I was checking to see if you guys have a fax number that I can provide to one of my um officers trying to submit a claim.
[AGENT][POSITIVE] For a claim absolutely uh let me know when you're ready for that.
[CUSTOMER][POSITIVE] I'm ready.
[AGENT][NEUTRAL] It is [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] Perfect, I will have them fax that over to you rather than trying to mail it. Thank you.
[AGENT][POSITIVE] Alright, sounds good, of course, thanks for calling APL have a great rest of your day.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][POSITIVE] Thanks you too bye bye.
[AGENT][NEUTRAL] Bye bye.