AccountId: 011433970860
ContactId: f8a9a4b6-5e65-46be-b899-bf0bd8fa09c4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 704140 ms
Total Talk Time (AGENT): 390220 ms
Total Talk Time (CUSTOMER): 230664 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/f8a9a4b6-5e65-46be-b899-bf0bd8fa09c4_20250529T15:13_UTC.wav
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[AGENT][NEUTRAL] In one of the.
[CUSTOMER][POSITIVE] Buenosla ala cono Ming.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] Semisininacion de la call me seguro medico when I plan them me seguro.
[AGENT][NEUTRAL] And you know, so you are the pope.
[CUSTOMER][NEUTRAL] And the uh calling I said.
[AGENT][NEUTRAL] Do you know,
[CUSTOMER][NEUTRAL] Like it's a medical.
[AGENT][NEUTRAL] Better than outpatient certificate number in hospital cert number what was see or policy certificate number and I go out.
[CUSTOMER][NEUTRAL] But not this individual policy.
[AGENT][POSITIVE] It's a phenomenal.
[CUSTOMER][NEUTRAL] Delafa.
[CUSTOMER][NEUTRAL] OK, and does the set of those.
[CUSTOMER][NEUTRAL] Cincociette.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Those 3 those quarters.
[AGENT][NEUTRAL] Per.
[AGENT][NEUTRAL] Somalia ole.
[CUSTOMER][NEUTRAL] Um, if I stu.
[CUSTOMER][NEUTRAL] Do you see what they say today?
[CUSTOMER][NEUTRAL] My teleoscuatro de rosiete dos unoue ochochos do.
[CUSTOMER][NEUTRAL] Can I be?
[AGENT][NEUTRAL] He's
[AGENT][NEUTRAL] So direction.
[CUSTOMER][NEUTRAL] Uh, there is erro cuatro 15 dra is seeing Florida squattro quattro cuato.
[AGENT][NEUTRAL] on electronics liaise.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Sore electronico.
[CUSTOMER][NEUTRAL] Um, Hotaminguez Benicio arova hotail phone.com.
[AGENT][NEUTRAL] Which is in graver used to a pors as cerca de los beneficiosrapoli celebrating now is correct.
[CUSTOMER][NEUTRAL] Sipoquetecomo or erratado dere you got a different thing.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, by, uh, revi analysis in no me netravajan con con la poliza.
[AGENT][NEUTRAL] In 10.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] In tologuero erratado or on the o puelo um assist.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Ques queso.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Nian perfect the super uh centralla apple in control a medicals gettravachebahola red demo plan and bringer assistance America.
[CUSTOMER][NEUTRAL] We see it no no no pueda pagandoro.
[AGENT][NEUTRAL] And no and sheettigeta and aparthe and rela parse on website on the laser to locate a provider triple le punto multipla puntuo bio telephone ochocientosatrosinosietere.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Oreo.
[CUSTOMER][NEUTRAL] You young man she said.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The ultaya acabo de yamenmero is the contestaa in medio quelamente comuque yoyamacado que era.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Comola compycommoal people the the plan.
[AGENT][NEUTRAL] OK, see, seeing you for the names unalloques sciente is the pele particip the multi multiplanea is a company que que prove different company as la coles lebana differentes beneficiole lauda er olerida beneficials.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Azervicios medios or er when cao cue sine embargoes and la re de los mediosque particippabajosare is multiplatin.
[AGENT][NEUTRAL] In line [PII] is a is a websiteuea intra on proborque set the seguro.
[AGENT][NEUTRAL] You know, can be.
[CUSTOMER][NEUTRAL] Mm yeah. And does that
[AGENT][NEUTRAL] You hear me?
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, no, I think I'm the me thing.
[AGENT][NEUTRAL] OK, tambien el queer and elcaso the the supporttunament just said no longer in unsuaria particip multi plan ok no quierrata de seguro er recivilo ervicios mediosgarde socio eso servicio meos Ilesalal medio or oral city on the resistencia.
[AGENT][NEUTRAL] Getoravorre and build the tado control informacion de losserio rescios posted noso nolo revisamos mosa reboso de los er de loquesepagobasa de [PII] specific quesecure services.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, I don't the same man that is in that castle with so.
[AGENT][NEUTRAL] And it's a causa and is a documentalitio que pare and lee la parts on the laces submit claims rel PO box paintuno sietecerro cuato.
[AGENT][NEUTRAL] In [PII], Cinco Cinco unodouno.
[AGENT][NEUTRAL] Obienpodricernos traves no the facts.
[AGENT][NEUTRAL] Cinco
[AGENT][NEUTRAL] Painticuatro uh no inticuatro no permit was a.
[AGENT][NEUTRAL] may make you hits.
[AGENT][NEUTRAL] No matter of fact oste rese cinco novente cuatro ventitres just a deli el codigo postal er er el.
[AGENT][NEUTRAL] LPO box give to me and is the number of facts.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And the rein of the cuatro.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] It's solamentaria in that caso but in that caso sololobio que yama but uh it's the verific conque MBAFA.
[AGENT][NEUTRAL] Loses for the issue that re ester as a queso strollstroitio mars para ver Cl facts uh.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Dio uh anostrostro system that was for [PII].
[CUSTOMER][NEUTRAL] I sent him my
[AGENT][NEUTRAL] See correctmi. The formeringues unla puelas is sus annutroit linea.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] At [PII].
[AGENT][NEUTRAL] the.
[AGENT][NEUTRAL] Isos.
[AGENT][NEUTRAL] for us.
[CUSTOMER][NEUTRAL] Mm, but I have to see.
[AGENT][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] Of people.
[AGENT][NEUTRAL] So it's it's triple punto aeme Antonio Emi de Maria.
[AGENT][NEUTRAL] Lapala Republic
[AGENT][NEGATIVE] Como public legitounto.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And the pretaguo American public life of multi plan.
[AGENT][NEUTRAL] La Cole Frese Seguro Seyama American public life.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ilseguti es seguropiario indoniador questa bajo ok particippa bajo la rede multi plan.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh, but the thing that I know.
[AGENT][NEUTRAL] Clarola no Indiana.
[CUSTOMER][NEUTRAL] I don't say.
[CUSTOMER][NEUTRAL] Evare Cio medical.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In place.
[CUSTOMER][NEGATIVE] Losing.
[AGENT][NEUTRAL] That.
[CUSTOMER][NEUTRAL] He, no, no me er and going to good and don't say oh wow I said you know put the me see you see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Porrogayamente um I muchos probe the multipla so use to see inceptarlo but it's only mene deer parade proved or the multiplatravajabajo the multi plan with are just alit linea numer left.
[CUSTOMER][NEUTRAL] See 3 of the plan.
[AGENT][NEUTRAL] Uh yes.
[AGENT][NEUTRAL] Is encuentre medio on waste puestos I leporimoso reso de los ervio rescios as maximum cela polia specific.
[CUSTOMER][NEUTRAL] When rata.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Buena don't say when the intrareal a lapa in a say aversecudo localliadal.
[CUSTOMER][NEUTRAL] Polcai noseria.
[CUSTOMER][NEUTRAL] It's a Latino poquito it's the
[CUSTOMER][NEUTRAL] In call back on.
[AGENT][POSITIVE] And it's comprehensively.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Ah.
[CUSTOMER][NEUTRAL] When
[CUSTOMER][NEGATIVE] No, mucha gracia.
[CUSTOMER][POSITIVE] In Mucha gracia collaboration for for.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Nada grass I think on Linda Dia.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Hm. Good afternoon. Bye-bye.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Echo.