AccountId: 011433970860
ContactId: f819f2af-5b14-4ae5-97f9-639d766d4a19
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4320 ms
Total Talk Time (AGENT): 3450 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/f819f2af-5b14-4ae5-97f9-639d766d4a19_20250404T14:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?