AccountId: 011433970860
ContactId: f7f27304-d894-4d29-9086-b5c30632483b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 74819 ms
Total Talk Time (AGENT): 1990 ms
Total Talk Time (CUSTOMER): 3380 ms
Interruptions: 0
Overall Sentiment: AGENT=-2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/01/f7f27304-d894-4d29-9086-b5c30632483b_20250201T14:38_UTC.wav
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[CUSTOMER][NEUTRAL] Transferring.
[AGENT][NEGATIVE] I'm still on hold.
[CUSTOMER][NEUTRAL] Yeah, that's fine now.
[AGENT][NEUTRAL] Yeah.