AccountId: 011433970860
ContactId: f7f26811-65ce-4a0b-9fab-be26a5cbcf47
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 268809 ms
Total Talk Time (AGENT): 120879 ms
Total Talk Time (CUSTOMER): 97039 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/f7f26811-65ce-4a0b-9fab-be26a5cbcf47_20250429T14:12_UTC.wav
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[AGENT][NEUTRAL] That just be in my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] er er quests.
[AGENT][NEUTRAL] OK, you either policy number of the policy.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Cross quattro quattro quattro 9 do Mel.
[AGENT][POSITIVE] Gracias e Suchana entoor.
[CUSTOMER][NEUTRAL] Gure now the second I think.
[AGENT][POSITIVE] My favorites to directionic or electronica.
[CUSTOMER][NEUTRAL] And it is also partridge.
[CUSTOMER][NEUTRAL] Lane, Tamararerere and o.
[CUSTOMER][NEUTRAL] A need for electronic oil.
[CUSTOMER][NEUTRAL] Marabel.
[CUSTOMER][NEUTRAL] Aroa or to.
[AGENT][NEUTRAL] Um, but you get the so through the Paramount.
[CUSTOMER][NEUTRAL] I see Marita [PII] Maldonado.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Gracias, um, Iejo quere lamo de quest.
[CUSTOMER][NEUTRAL] See, it's not like my mother.
[AGENT][NEUTRAL] Paro or per persona Napoli.
[CUSTOMER][NEUTRAL] no, but I mean lochero in Mao.
[AGENT][NEUTRAL] See butmar noting onrelamo.
[CUSTOMER][NEUTRAL] They all
[CUSTOMER][NEUTRAL] Uh, the queer.
[AGENT][NEUTRAL] Oh who know um do mil ventiqua.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So parajuo um lonico quetengovide no medio perono de quest.
[CUSTOMER][NEUTRAL] I think this is the medical.
[CUSTOMER][NEUTRAL] Uh, he said physical that is uh um physical refereeo [PII].
[AGENT][NEUTRAL] See um the not tenemos on the clamo de quest porqueue as physical in mandalaios devi este quetenemoses el el del medio peronotenemosel the quest um conquest aos aveis mandan la reclamacionalla direction anterior queasisinanos cambiamos is the um loquiore commendoscale conos e verific directionreta quela de Oklahoma City.
[CUSTOMER][NEUTRAL] It all it.
[AGENT][NEGATIVE] Um, paquebienzo reclamo porqueno nolamos recivido you know in porta que on reclamo de junodos mil venti cuatro la polia toda via lova pagar no manesesitamoses a coia del reclamo.
[CUSTOMER][NEUTRAL] I, I may confirm that like you know.
[AGENT][NEUTRAL] See no mandala recla no nola mandabien um impresss conquest quetenemoselma delomandan incorretamente um lo deve the mandara is a direction porcave is los Santan mandar theotraforma in in no ega is a relamo um nomos recivi donna the quest.
[CUSTOMER][NEUTRAL] But now that I am out.
[AGENT][NEGATIVE] CI culpe um oh tamilo queer latrocioniquera cerlo is um alar consusseguro primario implelaopia de the quest um buta fecha siapiacion de beneficiosilla puesu vireo your website yasino so la semo el pagoste and deoervicios.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, maybe.
[CUSTOMER][NEUTRAL] And you.
[AGENT][NEUTRAL] I see then available ma'am?
[CUSTOMER][POSITIVE] No, not bad.
[AGENT][NEUTRAL] OK, that one Diagra assisting at American Public Limm bye.
[CUSTOMER][NEUTRAL] I have