AccountId: 011433970860
ContactId: f7e8f083-750f-4055-8f17-b1fe0d48bec3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 838330 ms
Total Talk Time (AGENT): 207881 ms
Total Talk Time (CUSTOMER): 234460 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/f7e8f083-750f-4055-8f17-b1fe0d48bec3_20250430T13:42_UTC.wav
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[AGENT][POSITIVE] Gracias B [PII].
[CUSTOMER][NEUTRAL] With you on my hands.
[AGENT][NEUTRAL] Clear and not in a number of [PII].
[CUSTOMER][NEUTRAL] You know them OK?
[AGENT][NEUTRAL] [PII] TNA.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, numerseo.
[CUSTOMER][NEUTRAL] Comple.
[AGENT][NEUTRAL] Cleto. Mhm.
[CUSTOMER][NEUTRAL] The cinco Uno.
[CUSTOMER][NEUTRAL] In.
[CUSTOMER][NEUTRAL] reinco Guinta.
[AGENT][NEUTRAL] I nombre.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] My directionic or electronic.
[CUSTOMER][NEUTRAL] The ento venti [PII] Southwest to drink by cuatro play.
[CUSTOMER][NEUTRAL] And they dressed and they sing.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Then they dressed him and they said.
[AGENT][POSITIVE] Graciailco electronica.
[CUSTOMER][NEUTRAL] E
[CUSTOMER][NEUTRAL] Te Aroa.
[CUSTOMER][NEUTRAL] Yahoobutogo.
[AGENT][NEUTRAL] Gracias, um, so [PII] noajeta prosa una semana paquela rescia, um, tam primiuna temporal en nostro website um lepodar [PII] de group of palo quereda.
[CUSTOMER][NEUTRAL] OK, uh, congeoer you pueja janeo.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] I mea delia.
[CUSTOMER][NEUTRAL] See the dam.
[AGENT][NEUTRAL] OK, so numero de Grupo.
[AGENT][NEUTRAL] Ver those.
[CUSTOMER][NEUTRAL] There is a moment the group group of those.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Say says unodos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] They say uno dos.
[AGENT][NEUTRAL] Mhm. So the group is dose says unodos.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In the polier doincono.
[CUSTOMER][NEUTRAL] Baba.
[CUSTOMER][NEUTRAL] Polisa, do you hear me?
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Um, Sidosincono.
[CUSTOMER][NEUTRAL] To sino.
[AGENT][NEUTRAL] Ocho Ocho Nve cuatro.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] 00 Rabbit Water.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, uh, er er on the y a numeral is the eso.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] puedare so those no no yam man eithericanel beneficio oloche and elne um as the oneovamosaque benefi medijo quespar megenciaverda.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] OK, so no polo nefisquerecioreclamo la polisasuaparlos servicios emergencia le curecientozola resordia.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Fiosia levala poli cuza los recientozolare como pre um secondario is depo de quepasseguro primario.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] The uhleligo just to a primeroena in in in quesama erbati hair girl.
[CUSTOMER][NEUTRAL] And don't say I go to the el el I guess emgenabatigena.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] See, so la polias laudas resciolare mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And don't say and say yo.
[CUSTOMER][NEUTRAL] Paraal
[CUSTOMER][NEUTRAL] In a to
[CUSTOMER][NEUTRAL] In.
[CUSTOMER][NEUTRAL] OK but uh but I really reo solamentelololo la polia.
[CUSTOMER][NEUTRAL] He look at me like you know that.
[AGENT][NEUTRAL] See mhm querequelemandesu coarta cor electronica sissesitan mas informacion lava.
[CUSTOMER][NEUTRAL] They bought for.
[AGENT][NEUTRAL] OK, the moment.
[AGENT][NEUTRAL] OK, so like a mandalainera de Chiratila rescia.
[CUSTOMER][NEUTRAL] Hey, give me a moment.
[CUSTOMER][NEUTRAL] I you know I always.
[AGENT][NEUTRAL] No like you go you know um and then folder the, the spam.
[CUSTOMER][NEUTRAL] And then I go.
[AGENT][NEUTRAL] Um, the eaves and then junk folder is is on that escomo im aveisconoscor electronic noreconoel website man that is informaciona through.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You don't so it gets so I could be going in in over here see.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Oh, no nose is the telephone differente pero is the the mandela is but we needed the part the the care team aroba I am a public.
[AGENT][NEUTRAL] I was sitting of electronic ver because is K A L A R.
[CUSTOMER][NEUTRAL] The uh
[CUSTOMER][NEUTRAL] B
[AGENT][NEUTRAL] The sinuevaro by [PII].
[CUSTOMER][NEUTRAL] Aroa uh-huh, yes.
[CUSTOMER][NEUTRAL] No, no the boy contrades.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm, see see bio so they deloino mas um
[AGENT][NEUTRAL] No on the bus card it's the you know uh-huh.
[CUSTOMER][NEUTRAL] It's you get to see uh in the in those uh and they they.
[AGENT][NEUTRAL] Nothing that a Carlo.
[CUSTOMER][NEUTRAL] It'll
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Uh, you know, no.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, it, uh, a [PII] and travel, uh, uh, I know, no no intrava boraore and Bal nice.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] But so in and and then in ok no entry on the.
[AGENT][NEGATIVE] See and then email uh-huh ayuno que junk umta u.
[CUSTOMER][POSITIVE] OK, thanks.
[AGENT][NEUTRAL] Cadequilo. Uh-huh.
[CUSTOMER][NEUTRAL] See, no, it's a nunore is a.
[AGENT][NEUTRAL] Yeah, it's just
[AGENT][NEUTRAL] Not any.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] or no say.
[AGENT][NEUTRAL] Yeah I know mhm.
[CUSTOMER][NEUTRAL] Or gracias.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, it's like I know.
[CUSTOMER][NEUTRAL] OK, one more way to check about the symptoms.
[CUSTOMER][NEUTRAL] Mog last year.
[AGENT][NEUTRAL] See now.
[CUSTOMER][NEUTRAL] Yes this sending I only time I young.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In a regular nothing.
[CUSTOMER][NEUTRAL] They.
[CUSTOMER][NEUTRAL] PCO I don't think I.
[AGENT][NEUTRAL] Issue rilo la.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] T C A L C W
[AGENT][NEUTRAL] Not you, OK.
[CUSTOMER][NEUTRAL] See see see OK.
[CUSTOMER][POSITIVE] That one of the go for the goal for me is a good.
[AGENT][NEUTRAL] Alcoma.
[AGENT][NEUTRAL] Seen the group numeral poliajolela directiones pero con baptist travajainac.
[CUSTOMER][NEUTRAL] When you
[CUSTOMER][NEUTRAL] OK, mochi.
[AGENT][NEUTRAL] Sina one.
[CUSTOMER][NEUTRAL] And then what I tell you, yeah.
[AGENT][NEUTRAL] by assisting about American Public life. bye.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Bye.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Mhm.