AccountId: 011433970860
ContactId: f7cd468c-9ccc-4808-8728-cdb294d6c224
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 221089 ms
Total Talk Time (AGENT): 81098 ms
Total Talk Time (CUSTOMER): 102768 ms
Interruptions: 2
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/f7cd468c-9ccc-4808-8728-cdb294d6c224_20250221T17:19_UTC.wav
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[AGENT][NEUTRAL] That's just me. I'm at American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] See one of the number 19 atoydo benefits eligibility unciente.
[AGENT][NEUTRAL] [PII] call telephone.
[CUSTOMER][NEUTRAL] Prerocinco
[CUSTOMER][NEUTRAL] Quattro errodo no peruatro er.
[CUSTOMER][NEUTRAL] What you'll say 0.
[AGENT][NEUTRAL] That's
[CUSTOMER][NEUTRAL] Marty.
[AGENT][NEUTRAL] Yeah, no the police power.
[CUSTOMER][NEUTRAL] Edeacoma patient poquejoina serodos incoseroseiete sieteuem de Maria Ele de luiso.
[AGENT][NEUTRAL] In my um verific numbersento.
[CUSTOMER][NEUTRAL] A bread.
[AGENT][POSITIVE] That yes, how can Iitta beneficios.
[CUSTOMER][POSITIVE] Beneficial le ability para cardiolo.
[AGENT][NEUTRAL] But on a, on a consultant.
[CUSTOMER][NEUTRAL] consult testing idos.
[AGENT][NEUTRAL] OK, so no guarantee a los be retire clamolapolia no cure los ervicios the um consultants pero promiento laicina and mediole cubrata dos mil quientola resoro esolepa do copago or coinsurance as aitaineto desponi.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEUTRAL] oh yeah.
[CUSTOMER][MIXED] A dejame copea OK, Medi cantennatura barraque parara do to.
[AGENT][NEUTRAL] Um, Silas consulta la polia nolo cure.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Um, cure prosemiento laicina del medio so ultrasono esoes that consider that don I no problem este um un prosedimientole cubrasados mil quinientosola resorano.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Insoa.
[AGENT][NEUTRAL] Silosos milquinientoses parapagarcopago co-insurance or desi.
[CUSTOMER][NEUTRAL] Econocure consulta canocureal me.
[AGENT][NEUTRAL] See la consultaavel medi sico consulta la polia no cure las consulta socia incopago parao nolo cue.
[CUSTOMER][NEUTRAL] Ok it Nobre.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yo no solamentel test is encaso to vera latura de los del copago dearegula queentinco.
[AGENT][NEUTRAL] As silentos.
[CUSTOMER][NEUTRAL] Attala
[CUSTOMER][NEGATIVE] Don't make anyent per year.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, [PII] la primeraletra to you.
[AGENT][NEUTRAL] OK, the [PII].
[CUSTOMER][NEUTRAL] OK, uh, to marea conacion para tipo de yamada.
[AGENT][NEUTRAL] No, not the number of the referee, no.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK ma'am Italian Gracia manera Gracia [PII].
[AGENT][NEUTRAL] OK, I'll see you at American Public Life bye.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Ok, [PII] gracia bye.