AccountId: 011433970860
ContactId: f7a8b131-81ea-4e5f-9766-c527f5e86c65
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 55540 ms
Total Talk Time (AGENT): 21293 ms
Total Talk Time (CUSTOMER): 33983 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/f7a8b131-81ea-4e5f-9766-c527f5e86c65_20250516T18:52_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling ATL. This is speaking. May I help you?
[CUSTOMER][NEUTRAL] Um, I just got a question if
[CUSTOMER][NEUTRAL] If I, if it says on this my claim status thing and it was a direct deposit yesterday, how long does that take for me to get it?
[AGENT][NEUTRAL] Um, not sure, but usually it can take about 3, about 3 business days to probably show in your account.
[CUSTOMER][NEUTRAL] OK. That, that's what I was wanting. Uh, if you, if you was gonna tell me immediately, I would, if you was gonna tell me like within 24 hours, I was gonna say, well, you know what.
[AGENT][NEUTRAL] Yes, ma'am.
[CUSTOMER][NEUTRAL] I was not, maybe I put something in wrong, you know what I'm saying, but, OK, so you say maybe about 3 days.
[AGENT][NEUTRAL] No, no, I understand.
[AGENT][NEUTRAL] About 3, I'll say give it about 3D. Yes, ma'am.
[CUSTOMER][NEUTRAL] So you said about 3 days.
[CUSTOMER][POSITIVE] OK. That's what I want to know. So thank you, thank you for the information. You have a good day.
[AGENT][NEUTRAL] Oh
[AGENT][POSITIVE] You're welcome. You too, and thanks for calling APS. Bye.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] All right bye bye.