AccountId: 011433970860
ContactId: f7a38b41-6161-4868-8d52-db7932582232
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 131320 ms
Total Talk Time (AGENT): 56261 ms
Total Talk Time (CUSTOMER): 61427 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/f7a38b41-6161-4868-8d52-db7932582232_20250116T16:31_UTC.wav
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[AGENT][NEUTRAL] That just at American Public Life. My name is [PII]. Come on that.
[CUSTOMER][NEUTRAL] Well [PII] one he believe that even if he unpaciente.
[AGENT][NEUTRAL] Let's see that is the number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] telephone.
[CUSTOMER][NEUTRAL] [PII] says says do [PII].
[AGENT][NEUTRAL] That yes yeah no police alpacie.
[CUSTOMER][NEGATIVE] That is zero anticuatro.
[CUSTOMER][NEUTRAL] [PII] me mamaelelois ocho.
[AGENT][NEUTRAL] Yes, yes, my verific numbers.
[CUSTOMER][NEUTRAL] It's just [PII] and [PII] 26.
[AGENT][NEUTRAL] That yes medijonesittane.
[CUSTOMER][NEUTRAL] See
[AGENT][POSITIVE] And get the service, yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, so ultrason but uh outpatient.
[CUSTOMER][NEUTRAL] I just as a.
[AGENT][NEUTRAL] OK, so no los benefisquerere clamo paratranido and nowica and medical locubrevajo beneficio the outpatient as a reciento sincuenta la resordia eso pale copago or coinsurance.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Let me send it.
[CUSTOMER][NEUTRAL] Core quelos dress.
[AGENT][NEUTRAL] Mm, no, $19 prequa dress.
[CUSTOMER][NEUTRAL] Uh, the, the, see the 10 primario er entitle copago eco insurance lo lo curecuqueralos.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] Asta recientos in cuenta ford.
[AGENT][NEGATIVE] Boil.
[CUSTOMER][POSITIVE] OK, perfect. I don't know referencila jama.
[AGENT][NEUTRAL] Not the number of the referencia pueosarmi nombre la fechadeoi is [PII].
[CUSTOMER][POSITIVE] No, it's aerieto muchisima gracias.
[AGENT][NEUTRAL] See another one American publicly bye.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] The bye.