AccountId: 011433970860
ContactId: f75ce99e-e434-4a7b-a146-c96e9541642c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16700 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2799 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/f75ce99e-e434-4a7b-a146-c96e9541642c_20250319T16:06_UTC.wav
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[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?