AccountId: 011433970860
ContactId: f758ff8e-a5f3-46d4-93cf-730e549af144
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5420 ms
Total Talk Time (AGENT): 3131 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/f758ff8e-a5f3-46d4-93cf-730e549af144_20250611T22:48_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].