AccountId: 011433970860
ContactId: f72a42c6-3430-4d6e-bf5d-bef2cd13f5e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 253059 ms
Total Talk Time (AGENT): 100586 ms
Total Talk Time (CUSTOMER): 102578 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/f72a42c6-3430-4d6e-bf5d-bef2cd13f5e2_20250218T20:39_UTC.wav
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[AGENT][NEUTRAL] We want peso.
[CUSTOMER][NEUTRAL] Uh, when I had the uh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] We started.
[CUSTOMER][NEUTRAL] Yeah, well, uh, Malena cara.
[CUSTOMER][NEUTRAL] The numeral remo.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And, eh?
[AGENT][NEUTRAL] Lou.
[CUSTOMER][NEUTRAL] Northwest.
[CUSTOMER][NEUTRAL] That you can be.
[AGENT][NEUTRAL] OK, and then now this.
[CUSTOMER][NEUTRAL] Uh, person of the.
[CUSTOMER][NEUTRAL] Uh, and they say member certificate number.
[AGENT][NEUTRAL] Benner the policy certificate number C as a numeral.
[CUSTOMER][NEUTRAL] Say member certificate number odos sincuento no ento.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] 3
[AGENT][NEUTRAL] Medvio.
[CUSTOMER][NEUTRAL] Prediio Almaro.
[AGENT][NEUTRAL] So our system verificer so as to direction correct innumeral 4.
[CUSTOMER][NEUTRAL] Doses errodos Milociendotacuatro.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Sciento resinco northwest.
[CUSTOMER][NEUTRAL] Oyasierra.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] 20 sciento or 2.
[AGENT][NEUTRAL] Is telephone senor vet.
[CUSTOMER][NEUTRAL] Yeah, the autos.
[AGENT][NEUTRAL] Unmasita sit porta core electronico socio polio.
[CUSTOMER][NEUTRAL] Were aroun.
[AGENT][NEUTRAL] Mocha gracia and uh mo de par er aserla correction and direction and garde er ochoteachche streetqueeroteachche terrace.
[CUSTOMER][POSITIVE] OK you got it there. OK, got it.
[AGENT][NEUTRAL] OK, perfect. I, um, enviacionerlite paraquelia esticu and menos Baticuatro quara this was the queer lao in effect you um they were fora senor pistedo tenga portuniametro C linea yeah used to put the verificario can cho uh NS temporo um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I'll go out.
[CUSTOMER][NEUTRAL] Oh, maybe it'll go back.
[CUSTOMER][NEUTRAL] Maybe better [PII] uh like a city prelo my mana goodo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Even I I tell you that you don't like that you don't take you out.
[AGENT][NEUTRAL] OK, and.
[CUSTOMER][NEUTRAL] Sierra.
[AGENT][NEUTRAL] Lasso.
[AGENT][NEUTRAL] Noella or I er estacion and.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] I you.
[CUSTOMER][POSITIVE] Ohiapo mucha gracia.
[AGENT][NEGATIVE] I'm gonna pay like hell.
[CUSTOMER][NEUTRAL] I want to say here.
[CUSTOMER][NEUTRAL] Yeah.