AccountId: 011433970860
ContactId: f706a45e-89b2-4f33-bef5-64f35644a3eb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 46180 ms
Total Talk Time (AGENT): 939 ms
Total Talk Time (CUSTOMER): 34960 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/f706a45e-89b2-4f33-bef5-64f35644a3eb_20250424T14:02_UTC.wav
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[AGENT][POSITIVE] Thank you for
[CUSTOMER][NEUTRAL] Location in [PII]. Is Aiken is located at [PII]. Doctors on staff include ophthalmologist Dr. [PII] and medically trained optometrist Dr. [PII]. If you reside in [PII], call our [PII] office directly by dialing [PII] or ask the operator to schedule your next appointment at our [PII] location when your call resumes.
[CUSTOMER][POSITIVE] Thank you for calling the I guys. We're proud to be the first and only sinner in the.