AccountId: 011433970860
ContactId: f6f77c0b-af29-4555-9a2c-575c3680b355
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 681659 ms
Total Talk Time (AGENT): 301748 ms
Total Talk Time (CUSTOMER): 285388 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/f6f77c0b-af29-4555-9a2c-575c3680b355_20250401T18:19_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] Well Buenos Aires nombres [PII] also.
[AGENT][NEUTRAL] When I start.
[CUSTOMER][NEUTRAL] See, so mando queo teno una saturas the laboratorio que um
[CUSTOMER][NEUTRAL] [PII] the quest diagnostic avia bravo cono indirejavia in proportional like foracion demi in that insurance in American public life.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Er peroque no medisao loqueue queen my process so the.
[CUSTOMER][NEUTRAL] This is Foner is a fact.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] See el numero poodos do nueveososote ocho.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] Hm
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Seems novi embryos be setting idos.
[CUSTOMER][NEUTRAL] Numero de leo resincoros docerocinco teosincoosteo.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Crestacuatro balsam cold Kissimee Florida trench cuatrosiete cuatro.
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Much gracious but confirm my information uh mention a case to conquest respect.
[AGENT][NEUTRAL] Resosios um and then momento informanos is bios.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See, uh, the DSC says you know personaante de que and a person dijo levitoac persona que queer informacion.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] We know I don't make a persona abo a black pero I can say.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, [PII] the solos proteolo laboratorios singerpos.
[CUSTOMER][NEUTRAL] So [PII] for that.
[CUSTOMER][NEUTRAL] OK, I was in [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oubrere.
[CUSTOMER][NEUTRAL] Mm well on the austo in [PII] the also in the show I do.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh Dona also in una also rea.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ore and.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] On.
[AGENT][NEUTRAL] I was doing.
[AGENT][NEUTRAL] Be quad.
[AGENT][NEUTRAL] No. I was trained in poco.
[AGENT][NEUTRAL] Overes tropos rosino.
[AGENT][NEUTRAL] I'm going now in your system.
[CUSTOMER][NEGATIVE] Is it all going to sin.
[AGENT][NEUTRAL] Menouno uh not that oppo.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] The dia on the resin for proado.
[AGENT][NEUTRAL] El resin and rela I will laboratorios parada et the NDS he says the me.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, so I need like the what um no it's a song.
[AGENT][NEUTRAL] No, it's just on the lap.
[CUSTOMER][NEUTRAL] The lap, the lap one, with that.
[AGENT][NEUTRAL] Mhm. Yes yes.
[CUSTOMER][NEUTRAL] OK, all right.
[CUSTOMER][NEUTRAL] Mm mm nose prose its comic conquest para el el problema and la queo medicine queo bioso.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] I've learn the less secuonapelepele and relamo Cle in that la feature specific and like while I use uh in beer on this information I paid.
[AGENT][NEUTRAL] Um, apartheotemios deporia tener unreado departo deos.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Controac on the losservicivios including the coo the diagnosticosi prose.
[AGENT][NEUTRAL] I ultimo ileus principalle bring the um likesplication on the beneficios the cada una de suspects.
[CUSTOMER][NEUTRAL] Mm OK and normal.
[AGENT][NEUTRAL] Abees inclusion formacquil queosqueos less and pointe aveso noguodio the diagnosticel el motiler ascercelos analysis.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See, see, laura is avioel CBT coel goo apa la del testiso aparese el cargo loque questa cava nara loqueotaro fuelbu ubrioe like patient responsibility que is loquerapaciente for for the sil.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. May.
[AGENT][MIXED] Mucha deformacion is correct and informational CPT colos cargos totales um embargo no lee el codio diagnostic mos to to los analysis.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Theorque nando de que doctor elleva less prepardo prose tour to uh er analysis etc. etc. er el coo diagnostico puesena factura con el codio de diagnostico.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] June logo segu principal Ike is uh it's a principal system.
[AGENT][NEUTRAL] Uh, princiar likeslica the beneficios, the cada uno features.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Indo quesela telos queen sin embargoes so information the barques.
[AGENT][NEUTRAL] The contrati indicaque as a cure elusivelepago applica de principal.
[CUSTOMER][NEUTRAL] OK. Mhm.
[AGENT][NEUTRAL] But itsitamos like the beneficio parapoder confirmer que monto que applicoso seguro principal is el monto correto at apagar for part of the ape.
[CUSTOMER][NEUTRAL] Mm perfect and the era m quest er que quest levite Juan no eoslo processareo.
[AGENT][NEUTRAL] to see polo and el el ejuntolic the beneficis the principal to no visamos er on the loservio use its el el queer part principal.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's like for you but I know yeah it so it has er de fact or is la reion postal.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Leo.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, you don't say no posse.
[CUSTOMER][NEUTRAL] beat I think for myself I.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK, OK, yes, we have laza, um, and then when the keeper of the.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] It's not be.
[CUSTOMER][NEUTRAL] OK, so and so is a lot.
[CUSTOMER][NEUTRAL] Telephone number?
[AGENT][NEUTRAL] Minostos is repos.
[CUSTOMER][NEUTRAL] Oh, they don't go there.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Oh it's not at all gracia for you.
[AGENT][NEUTRAL] we wanna sell this.
[CUSTOMER][NEUTRAL] Get out of here when I side.
[CUSTOMER][NEUTRAL] Mhm you said you want mhm bye bye.