AccountId: 011433970860
ContactId: f6f3dab5-755d-4f68-91e3-a8034d733961
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12210 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2430 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/f6f3dab5-755d-4f68-91e3-a8034d733961_20250519T17:48_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?