AccountId: 011433970860
ContactId: f6da72cb-cd69-4acc-abd4-44c2735fde2b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 216220 ms
Total Talk Time (AGENT): 103643 ms
Total Talk Time (CUSTOMER): 84268 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/f6da72cb-cd69-4acc-abd4-44c2735fde2b_20250217T15:22_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] Also in the you know behaimealvis mira quiro era consulca querosaermi plan supplementario de appelle queme cure foremigula sala emergencias.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] And then.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Clography.
[CUSTOMER][NEUTRAL] DCSC uh.
[CUSTOMER][NEUTRAL] A group can send me the link uh no cases hospital.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Or patient benefits.
[CUSTOMER][NEUTRAL] Hospitales zero entitres resinco Melle.
[AGENT][NEUTRAL] It is immigra telcomel outpatient permit.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, [PII] immiento direction e numeral telephone sociosa.
[CUSTOMER][NEUTRAL] See Oturaesente cinco direction sin uh scuentochotuo [PII].
[CUSTOMER][NEUTRAL] Ossino at milanterior quela [PII].
[AGENT][NEUTRAL] Uh, no, las riverside mono.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] I know.
[AGENT][POSITIVE] Perfect sum telefono electronic senorvis.
[CUSTOMER][NEGATIVE] incocuatro teteieteredoso choo.
[CUSTOMER][NEUTRAL] Mexico persones Gabriel punto albisuntore aroajim punto.
[AGENT][NEUTRAL] Perfect for verification I res beneficio is the police in the.
[AGENT][NEUTRAL] Perios in.
[CUSTOMER][POSITIVE] The correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] At the din cirqueso beneficioenvi informal los sciente is to solamentes una be casinotua no it's just a disclaimer la.
[AGENT][NEUTRAL] But how.
[CUSTOMER][POSITIVE] OK, tengo la la teno correct con yes.
[AGENT][NEUTRAL] I want to confirm my in.
[AGENT][NEUTRAL] Um, me to name.
[CUSTOMER][NEUTRAL] People
[AGENT][NEUTRAL] OK, [PII] city una fecha deer termination is to seria el.
[AGENT][NEUTRAL] Alright
[AGENT][NEUTRAL] So part el [PII].
[AGENT][NEUTRAL] This [PII].
[CUSTOMER][NEUTRAL] OK, so the [PII] until the the the premier Mars correct.
[AGENT][POSITIVE] Correct, yes.
[AGENT][NEUTRAL] I veto er la la gassum maximo recientos encuentolasordi.
[CUSTOMER][NEUTRAL] Or it's included slain loss.
[AGENT][NEUTRAL] Well careervio medical custer Siva asala emergenciaer.
[AGENT][NEUTRAL] It's the cure.
[AGENT][NEUTRAL] But I yeah.
[CUSTOMER][POSITIVE] And on the, OK, perfect. [PII] OK, Muchi Ma gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, just stay for 2.
[AGENT][NEUTRAL] Get.