AccountId: 011433970860
ContactId: f6c28c81-e434-46a5-8be1-775cf51c9068
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 184699 ms
Total Talk Time (AGENT): 53908 ms
Total Talk Time (CUSTOMER): 89901 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/f6c28c81-e434-46a5-8be1-775cf51c9068_20250328T16:05_UTC.wav
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[AGENT][NEUTRAL] May I just me I'm on American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] Ola buenosti uh buasibuna start this yeah it has well it cometa [PII].
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Coales a la primerle deo port.
[AGENT][NEUTRAL] Effi.
[CUSTOMER][NEUTRAL] Equeo er minombres esperanza toyamando del baptists era er arlo beneficios para utoliente queneoita de mi parte.
[AGENT][NEGATIVE] So no tele power.
[CUSTOMER][NEUTRAL] Siete Ochocinco siete tres er er cinco.
[AGENT][NEUTRAL] Your number of the policy, sir?
[CUSTOMER][NEUTRAL] Uno siete Nve dos cuatro zero siete.
[AGENT][NEUTRAL] May I verific number passe.
[CUSTOMER][NEUTRAL] Silvia Porto Carrero says bee that those me says.
[AGENT][NEUTRAL] Kalla.
[CUSTOMER][NEUTRAL] See, no, a palo beneficials the outpatients.
[AGENT][NEUTRAL] OK, so no um.
[AGENT][NEUTRAL] Canla de ellos milte have busca sit and nottrapolisa.
[CUSTOMER][NEUTRAL] OK, Gracias.
[AGENT][NEUTRAL] OK, sitting on numeral depoli and numeral.
[CUSTOMER][NEGATIVE] See como coles and no.
[AGENT][NEUTRAL] Docinco Ota.
[CUSTOMER][NEUTRAL] Momento boy Pare boy but I I feel.
[CUSTOMER][NEUTRAL] Doingocho.
[AGENT][NEUTRAL] Ocho unore.
[CUSTOMER][NEUTRAL] OK, do cincochosteocho uno dress. OK, which is in mas gracias, um, cinqueia saber dime.
[AGENT][POSITIVE] So no problem, no problem.
[AGENT][NEUTRAL] See those benefits are the outpatient.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK, so no polos querereclamo la polia le cubrasta remindola resoria esolepagardele copago eco insurance.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Yo I'll go on you know.
[AGENT][NEUTRAL] Esportia Sousse.
[CUSTOMER][POSITIVE] Oh, OK. So enttons tacovita. OK, perfecto muchisimas gracias and tossarunumbre la la primera ra la etchena el fechaoi sores beniocho beeventicinco.
[AGENT][NEUTRAL] See the number.
[AGENT][NEUTRAL] See. Mhm.
[AGENT][NEUTRAL] Algomas.
[CUSTOMER][NEUTRAL] OK, so tremildoes porilla.
[AGENT][NEUTRAL] Boil yeah. Mhm.
[CUSTOMER][POSITIVE] Wow, OK. No, Etodo Muchisimas graci [PII] togo bye bye.
[AGENT][NEUTRAL] See you now at American Public Life bye.