AccountId: 011433970860
ContactId: f6b99670-a7a4-4353-859f-9f15b8f18fd1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 536869 ms
Total Talk Time (AGENT): 114059 ms
Total Talk Time (CUSTOMER): 343951 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/f6b99670-a7a4-4353-859f-9f15b8f18fd1_20250501T13:35_UTC.wav
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[AGENT][NEUTRAL] That's just me I'm not American Public Life. [PII].
[CUSTOMER][NEUTRAL] [PII] one of the poo and peso Tesla OK no no no no pesslare queer el ella.
[CUSTOMER][NEUTRAL] no no no because.
[CUSTOMER][NEUTRAL] to media informacion cannot wastelaca no not queen skiing for quelosque plan puera.
[CUSTOMER][NEUTRAL] With yellow yellowyenamos yellow lomande and polema in the maso en este questaki paraunasirujiauantoubria.
[CUSTOMER][NEUTRAL] For oscuanto secure nevada.
[CUSTOMER][NEUTRAL] But in here it's outpatient.
[AGENT][NEUTRAL] OK, uh, um, the number of the group of Paisa company.
[CUSTOMER][NEUTRAL] No porquetodia esposole no le japenalocabo de mandara perose conque compantala compania conse uh superior skill traces.
[CUSTOMER][NEUTRAL] Yeah no porque not in that poo mido porque travaja noche you know mas mass informacion de la seguro quiare paraverinovacuni or no no vacuit.
[AGENT][NEUTRAL] Sitadi porque um online for line foracquenoses and don noufficiente papole line foracques detabus scandal so metadique la compania yama superior skilled trades.
[CUSTOMER][NEUTRAL] OK I need a health insurance.
[CUSTOMER][NEUTRAL] Yeah numerous of.
[CUSTOMER][NEUTRAL] See on a Tesla.
[AGENT][NEUTRAL] Uh oh, tenant number of the police, sir?
[CUSTOMER][NEUTRAL] No pomiosa no man miloque electronica.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a mantralomandastros American public life.
[CUSTOMER][NEUTRAL] Do
[CUSTOMER][NEUTRAL] No, melo melomano recurer recruiter the, the Tesla was the superior skill trade esque mea queliablo recur in me esquiono the uros conue because I plan is sores or quelo questao resciendo you know no pue.
[CUSTOMER][NEUTRAL] Counsel papeformacion the makiki how do I.
[AGENT][NEUTRAL] Nolenenana yo um loqueses she signs Napolial and dark come on for yet to what oracion para loquesevacuri no noado.
[CUSTOMER][POSITIVE] Yeah uh VIP classic VIP pro yeah.
[CUSTOMER][NEUTRAL] OK, pernel primeroque mandado animmereia queneva uri la visitsal doctor [PII] do aquioendoquil VIP classic LBIP pro for you know it's a Korean dololata salo no.
[CUSTOMER][POSITIVE] You know LDIP classic mesalia Malvarato LDIP pro pero but a outpatient surgery aim k DIP classic me quiola LDIP procuriadoso sincuenta oh my gosh, yeah.
[CUSTOMER][NEUTRAL] Yellow yellow yellow DIP classic classic dental porque er mm like Kevin.
[CUSTOMER][NEUTRAL] Visit a doctor
[CUSTOMER][NEUTRAL] Camera quantum me or or say.
[AGENT][NEUTRAL] See, I think contradoalaquiro quesas polias no one I'm pesarasta.
[AGENT][NEUTRAL] Oh no, [PII].
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Yeah, you can have um, no curevita no you said, um, the basic office visit, no.
[CUSTOMER][NEUTRAL] Mila,
[CUSTOMER][NEUTRAL] No, no medicine a lot maybe I'm I'm a medic, um, um L VIP.
[CUSTOMER][NEUTRAL] As the cuenta can say preventing care, um, not included in VIP Classic, not including in VIP Pro. Network required no, no medi medi impact, not including, not included, no seque so that.
[CUSTOMER][NEUTRAL] A farm Avil prescription DS vein rea generic yakambienda and loss plant multi-plan network included included virtual urgent care included included Ilo this a hospital admission benefit in maximum via in ELAP promildola Maximoumbia hospital confirming elo intensive care rehabilitation urgent care physician office.
[AGENT][NEUTRAL] Yes, I, uh-huh.
[CUSTOMER][NEUTRAL] Physician office.
[CUSTOMER][NEUTRAL] Mecure sincuentarola.
[AGENT][NEUTRAL] See cuerte sequetapoliapolisa limiadas noes on seguo completo so no maleva curino mass in cuenta dolares no es quecopagosincuenta tolo que lonico quevacuri sincuenta dolares.
[CUSTOMER][NEGATIVE] Hey, colossal doctor I lost Ilos uh.
[AGENT][NEUTRAL] She is a masseque cones pole of resincommo cuatro or cinco visit as alanon no mas.
[CUSTOMER][NEUTRAL] I know, no, no, I think another the niche.
[AGENT][NEUTRAL] See, OK the no it's on seguropleto it's on segurolimitao.
[AGENT][NEGATIVE] I lairujia la jia curia no mas los docientos in cuenta or los quientosependo la poliza.
[CUSTOMER][NEUTRAL] No no er er or no.
[AGENT][NEUTRAL] No, gotten si no is the uh yabladolos pitalavercia is a rosa you don't lena you that uh and scrivia unapolisa porquesta on immita you know mentolevacuri mucho.
[CUSTOMER][NEUTRAL] Oh yeah, yeah, yeah, yeah.
[CUSTOMER][NEUTRAL] princidalo I don't I don't know melo I don't know nothing.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] You'll see you.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] But yeah when that one up.
[AGENT][NEUTRAL] C101, yeah.
[CUSTOMER][NEUTRAL] They give me check out it was on.
[AGENT][NEUTRAL] That is the amount American Public Life by.
[CUSTOMER][NEUTRAL] Mm.