AccountId: 011433970860
ContactId: f6a3b977-0f78-4426-b3da-2edb36104dbf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3440 ms
Total Talk Time (AGENT): 2570 ms
Total Talk Time (CUSTOMER): 199 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/f6a3b977-0f78-4426-b3da-2edb36104dbf_20250206T14:36_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is Me.
[CUSTOMER][NEUTRAL] Yeah.