AccountId: 011433970860
ContactId: f63871d9-7900-4f8c-a990-0b3b3db8292a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16479 ms
Total Talk Time (AGENT): 6398 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/f63871d9-7900-4f8c-a990-0b3b3db8292a_20250107T15:14_UTC.wav
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[AGENT][NEUTRAL] Hi, thanks for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hi, this is [PII]. Can I help you?