AccountId: 011433970860
ContactId: f61d0d0f-3ede-4eac-a369-e69ce49a8daa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23260 ms
Total Talk Time (AGENT): 9119 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/f61d0d0f-3ede-4eac-a369-e69ce49a8daa_20250327T16:09_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good Morning, thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?