AccountId: 011433970860
ContactId: f5e1df10-7261-4ebc-b289-af059249070b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2759 ms
Total Talk Time (AGENT): 1648 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/f5e1df10-7261-4ebc-b289-af059249070b_20250326T20:31_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling