AccountId: 011433970860
ContactId: f5c66015-6ffb-4c5d-a3e2-296121361d8a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 720960 ms
Total Talk Time (AGENT): 233420 ms
Total Talk Time (CUSTOMER): 240836 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/f5c66015-6ffb-4c5d-a3e2-296121361d8a_20250602T20:28_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We wanna start this repe con augusto.
[CUSTOMER][POSITIVE] Oh I say yes.
[AGENT][NEUTRAL] We're gonna start there.
[CUSTOMER][NEUTRAL] You wanna tell esque um just so that I don't know the aeron quelamo pero meino on nomero.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The com the identification.
[AGENT][NEGATIVE] In the end tapele uh con no.
[CUSTOMER][NEUTRAL] No, you can go elloquela de la de travajo tenolapolia the cancer.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, what is a number.
[CUSTOMER][NEUTRAL] Mm, there's another thing.
[AGENT][NEUTRAL] OK, no, not a contrast system.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEGATIVE] Pinco Ochodos.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Nuesino.
[CUSTOMER][NEUTRAL] Donna de cuatro.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] OK, so you know say tamaleur for vermeetchana imento direction you telefano estano desurla polia.
[CUSTOMER][NEUTRAL] res rela uno quatrodos sim sero que line and sim uno el te quatroste do simple patrote.
[AGENT][NEUTRAL] Nomosita el electronico associo de la polia.
[CUSTOMER][NEUTRAL] the esculaque Alega punto escobar arova terror ISD punto org.
[AGENT][NEUTRAL] confirms.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] But no primero medicine primero aria la cuenta.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] The information here what I'm on.
[AGENT][NEUTRAL] OK, Usarean de la Contaest moment over that.
[CUSTOMER][NEUTRAL] See on my uh that was the.
[CUSTOMER][NEUTRAL] Pero and the main go do that queuo de lecula er nose comu er and roll queres scribe.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Clara.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So eriacommogrupo or
[AGENT][NEUTRAL] Can you
[AGENT][NEUTRAL] Condesella pajina principal levirupo insurer agent agency and provider for that.
[CUSTOMER][NEUTRAL] I'll be.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] Let us think no.
[AGENT][NEUTRAL] OK, in La Paquina principal wastelebra create your own account. You always see your account.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] See in megadas in cos on it.
[AGENT][POSITIVE] Perfect. And
[AGENT][NEUTRAL] Perfectotique escola la queria insure porque odo una cuenta personnel.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So the condos tea insure seva and next yeah confirmus seguro Social.
[CUSTOMER][NEUTRAL] OK, then sure.
[AGENT][NEUTRAL] Suapeido el codigo postal el core electronico illafenascimento.
[CUSTOMER][NEUTRAL] Elape nose momentacoar.
[AGENT][NEUTRAL] Sayescovasi stas juntos.
[CUSTOMER][NEUTRAL] Deva Leon or in Leon?
[AGENT][NEUTRAL] Konyun.
[CUSTOMER][NEUTRAL] OK, OK, they can the pass that way so.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And then it treaque lela lima persona la cuenta.
[AGENT][NEUTRAL] Uh el el email mosques in the sutava.
[CUSTOMER][NEUTRAL] In [PII].
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Tea given, given name, Mo and middle name?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] This significant
[AGENT][NEUTRAL] Given name?
[CUSTOMER][POSITIVE] Oh no, hopefully that's what you find though, uh-huh.
[AGENT][NEUTRAL] Itssu nombre.
[CUSTOMER][NEUTRAL] OK, you said the number.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Me that is uh.
[CUSTOMER][NEUTRAL] Cover.
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] Claim notified.
[CUSTOMER][NEUTRAL] Email address.
[AGENT][NEUTRAL] but no er leva comment and say aaamoserando difficultas and systema contraspecto alas cuentas quereando las hijab and creas and tormente is informal este difficulttao mbiadaalpartamento.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] The IT package of planning card out of the.
[AGENT][NEGATIVE] The the travaja a for tournament and nouns and el es is a is a problem.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] This OK, yeah, OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, yeah.
[AGENT][POSITIVE] Oh excellent. I see this is uh excesso perfecto see tamosa leso no notemo nonosabenviaddo una confirmation this quaando is atapoje was erupaia yeah japaso excellent.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Arandora.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[AGENT][POSITIVE] We know the tenerjeta is is correct to singer.
[CUSTOMER][NEUTRAL] No, I think I done the day I said, um like um.
[AGENT][NEUTRAL] Oh, ta talamo and Tenna.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. I when I say that Eva.
[CUSTOMER][NEUTRAL] Get the ME dashboard.
[AGENT][POSITIVE] Excellent when I used to bank on that unaestan leva on the with the uh Suvilos doos upload documents he used to er subviloscomoskispector claquetameos.
[CUSTOMER][NEUTRAL] I don't say um
[CUSTOMER][NEGATIVE] Commodura commoido the I won no me I came in me in a dashboard Ipodo con.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, er er er de lisa.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yesolo que quelos taos in singa sinalla cuenta.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And also meta meta one.
[CUSTOMER][NEUTRAL] Maltra pajin after you know la cuenta.
[AGENT][NEUTRAL] OK, in the end, see an effect.
[CUSTOMER][NEUTRAL] So yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] See and elimiso and el dash for la pare donue cargar virtualmentelatala puede vera or til la puede car tele.
[CUSTOMER][NEUTRAL] OK, and to say otra prea solo el tipo deremo queoa is um.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Polque yeah I yeah nautical eso seriacomo um traditional claim or
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Or wellness claim.
[AGENT][NEUTRAL] Elmore rela uh
[AGENT][NEUTRAL] I will examine.
[CUSTOMER][NEUTRAL] A noo uh-huh a auna mammografia connoso.
[AGENT][NEUTRAL] Mm
[AGENT][NEGATIVE] On a mammograagno no no wellness in royal medical.
[CUSTOMER][NEUTRAL] In tra traditional.
[AGENT][NEUTRAL] Sales.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] The end yourlotis then I'm gonna do the yamala gracias [PII].
[AGENT][MIXED] Perfect algo ma and pasa.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] The muya.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Get you.