AccountId: 011433970860
ContactId: f5c2e1a8-20cb-4fda-a848-d0aff96278a4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 439160 ms
Total Talk Time (AGENT): 276378 ms
Total Talk Time (CUSTOMER): 90109 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/f5c2e1a8-20cb-4fda-a848-d0aff96278a4_20250108T23:49_UTC.wav
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[AGENT][NEUTRAL] We want to sell this.
[CUSTOMER][NEUTRAL] Where are you playing?
[AGENT][POSITIVE] We want to start the I'm gonna put you.
[CUSTOMER][NEUTRAL] Every local prodigal era.
[AGENT][NEUTRAL] OK, in the end.
[CUSTOMER][NEUTRAL] OK, yeah, there you go, no party, so.
[CUSTOMER][NEUTRAL] I know what the is.
[CUSTOMER][NEGATIVE] Holy certificerro ininco.
[CUSTOMER][NEUTRAL] Ocho Quattro 032.
[AGENT][NEUTRAL] 034.
[AGENT][NEUTRAL] OK. It's your rea.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] person.
[CUSTOMER][NEUTRAL] Ossino dias and for [PII] yet iro the cure.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII] right now.
[AGENT][NEUTRAL] Which is my grassess the probe.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Um, what we do.
[CUSTOMER][NEUTRAL] Your tengo uno noses loo.
[CUSTOMER][NEUTRAL] What time we list.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Ute a belahita on the apartheer aparthe is a caring solution simplified that.
[CUSTOMER][NEUTRAL] Yeah, maybe put it there.
[CUSTOMER][NEUTRAL] Yeah sir, may I repeat that?
[AGENT][NEUTRAL] Carrington allow on the palabra apeleladole is a Carrington solutions simplified in that.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Carrington is a la red de provedores custeliar parapo de severe cerviciosentales.
[AGENT][NEUTRAL] the doctor or or the the and squesta [PII] said I use particippa majo the carrington I use pori and tour sine embargolerepero que no estan auslias deerloolo er biennisino tambien.
[AGENT][NEUTRAL] Um, the todas formas lebuya, uh, teal line a trip of leu. I am a public pun to come.
[AGENT][NEUTRAL] Did they um or amimo.
[AGENT][POSITIVE] So perfect so and so.
[AGENT][NEUTRAL] Enterprise provider um and the cityinia is [PII].
[AGENT][NEUTRAL] Ubala partamente de la pajina principal bana er er una computraun symbolo the bonoun cruzo lao levaparum una lupa conundeleva click a and it and its a lupita condiente Iva poquito de levaparer una banner in a naraja.
[AGENT][NEUTRAL] I search dental providers who's the click no.
[AGENT][NEUTRAL] Ilorapaquela pajina de liar.
[AGENT][NEUTRAL] Eleva a unalista in a provies the participanbajolarede Kevington and unadio demiasallareon.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] Um, but.
[AGENT][NEUTRAL] OK, you give me some barrios andistas.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Ting telephone telephone in particular.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] And circa.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK, 72.
[AGENT][NEUTRAL] In the sealla distanci the [PII].
[AGENT][NEUTRAL] Heistan when I uno those.
[AGENT][NEUTRAL] Uh.
[AGENT][NEUTRAL] you.
[CUSTOMER][NEUTRAL] Hello, sir. OK, I'm on the one.
[AGENT][NEUTRAL] What one?
[CUSTOMER][NEGATIVE] They, they hit me.
[CUSTOMER][NEUTRAL] OK, go ahead with telephone.
[AGENT][NEUTRAL] Do ocho [PII].
[AGENT][NEUTRAL] Ochocinco says erroueve noventeuve.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] You can say ya.
[AGENT][NEUTRAL] A specialista Sujama Hussein Noman.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] In Brighton [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] The clinic on
[AGENT][NEUTRAL] So I'm a Brighton.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The the is.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The style doctor uh [PII] pardon.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] La la clinicajama rodeo Dental and orthodontics.
[CUSTOMER][NEUTRAL] Yeah, tell me.
[CUSTOMER][NEUTRAL] No they.
[AGENT][NEUTRAL] Dental and orthodontics.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, Royal Dental. OK.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Ochotrove.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Seres.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so those uh messen sino ojeta.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] In
[AGENT][NEUTRAL] Is pale lame rea click ego seba the way pass una umbanernaraja.
[AGENT][NEUTRAL] EI levadeir search dental provider yeah used tovapo there includedcodio postale condigoposal levadar tolos of serrangorango demias consecoposal.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] OK, that's it.
[AGENT][NEUTRAL] I way.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No, it's acceptable.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] OK