AccountId: 011433970860
ContactId: f5b9548f-6f3c-4e01-8738-2b3c179a479c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 236759 ms
Total Talk Time (AGENT): 60188 ms
Total Talk Time (CUSTOMER): 121533 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/f5b9548f-6f3c-4e01-8738-2b3c179a479c_20250624T19:17_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] We're gonna start this
[AGENT][NEUTRAL] I you.
[CUSTOMER][POSITIVE] See, uh you can poo er er plan at.
[AGENT][NEUTRAL] OK, can.
[CUSTOMER][NEUTRAL] And when I say polia a certificado stove.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uno [PII] [PII] [PII] venue.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] H. [PII]
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Min Nombres [PII] uh a moment.
[AGENT][NEUTRAL] Muras.
[CUSTOMER][NEUTRAL] They on a Saturday.
[AGENT][NEUTRAL] When the senior role.
[CUSTOMER][NEUTRAL] When I.
[AGENT][NEUTRAL] See, when I start this car so et direction in the telephone.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, la.
[CUSTOMER][NEUTRAL] And like the Guo Guo south.
[CUSTOMER][NEUTRAL] Seeing the war and the decor.
[CUSTOMER][NEUTRAL] Uh, [PII] no say and nose saving to say that I know and this thing.
[AGENT][NEUTRAL] Just the migration for verification and elmo verification liativa is correct.
[CUSTOMER][NEUTRAL] OK. See.
[AGENT][POSITIVE] Perfect. informque la polia er primeroneros.
[CUSTOMER][POSITIVE] Thank you. OK, uh let me see your free your free me you know yo yo.
[CUSTOMER][NEUTRAL] Did they go [PII].
[CUSTOMER][NEUTRAL] In in in one.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] They give me into, into the whole life.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You know, says he, he that that have someone no and like.
[AGENT][NEUTRAL] The primeropolis.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] But you know I.
[CUSTOMER][NEUTRAL] It's a it's it's.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] OK, so I got have been killing us on the 5 hour yeah.
[AGENT][NEUTRAL] And yes.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK. I mean, we, we'll try that central.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No, no, uh, uh, I don't wanna [PII] [PII], you know, no.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No, no, so.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] I can um.
[CUSTOMER][NEUTRAL] Oh hold on.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Oh yeah, we'll try that, sir, we'll try that.
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, always, yeah.
[CUSTOMER][NEUTRAL] I, uh.