AccountId: 011433970860
ContactId: f5b54220-3569-4124-952a-44e03e50c107
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 52630 ms
Total Talk Time (AGENT): 13140 ms
Total Talk Time (CUSTOMER): 14308 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.3, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/f5b54220-3569-4124-952a-44e03e50c107_20250611T17:50_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, my name is [PII].
[CUSTOMER][POSITIVE] And uh I feel that good morning, um, good afternoon.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] I'm so sorry. It is very difficult to hear you.
[CUSTOMER][NEUTRAL] OK. Can you hear me now?
[AGENT][NEGATIVE] Um, a little bit. It's, it sounds very, uh, distant. I can't hear you very well.
[CUSTOMER][NEUTRAL] Can you hear me now?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Hello?