AccountId: 011433970860
ContactId: f5610e41-7a46-47b7-b408-389304a75989
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36240 ms
Total Talk Time (AGENT): 10398 ms
Total Talk Time (CUSTOMER): 9968 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=1.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/f5610e41-7a46-47b7-b408-389304a75989_20250616T15:34_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Uh hello.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][POSITIVE] Hello, good morning.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello, I'm audible to you?
[AGENT][NEUTRAL] I'm so sorry. I, I can't hear you.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello. Uh hello. Now I'm audible to you.
[AGENT][POSITIVE] I'm, I'm so sorry. Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.