AccountId: 011433970860
ContactId: f55869ee-f527-469f-8dd0-5cc293e46f26
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1299 ms
Total Talk Time (AGENT): 839 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/f55869ee-f527-469f-8dd0-5cc293e46f26_20250205T18:10_UTC.wav
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[AGENT][POSITIVE] Thank you for calling