AccountId: 011433970860
ContactId: f5558a22-8fc4-41ee-834b-02194d118e77
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7789 ms
Total Talk Time (AGENT): 4449 ms
Total Talk Time (CUSTOMER): 2269 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/f5558a22-8fc4-41ee-834b-02194d118e77_20250411T18:19_UTC.wav
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[AGENT][NEUTRAL] Afternoon. Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.