AccountId: 011433970860
ContactId: f51a25a3-adb5-4d3b-aa4e-6b166d751fdb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18819 ms
Total Talk Time (AGENT): 4090 ms
Total Talk Time (CUSTOMER): 17218 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/f51a25a3-adb5-4d3b-aa4e-6b166d751fdb_20250317T17:07_UTC.wav
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[AGENT][POSITIVE] Hi, thank you for that
[CUSTOMER][NEUTRAL] [PII]. I have learned your phone number and I haven't learned [PII].
[AGENT][POSITIVE] Darling, how can I help you today?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] OK, [PII]. OK, I'm gonna send it through.
[CUSTOMER][NEUTRAL] So that's why when they were sending him that I told him to.