AccountId: 011433970860
ContactId: f4f97373-3311-4bad-aeb1-53915e7a847d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 195320 ms
Total Talk Time (AGENT): 88055 ms
Total Talk Time (CUSTOMER): 74885 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/f4f97373-3311-4bad-aeb1-53915e7a847d_20250429T12:08_UTC.wav
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[AGENT][NEUTRAL] Who he is, you wanna put him in your not so.
[CUSTOMER][NEUTRAL] Hold on.
[CUSTOMER][NEUTRAL] Hola buenola.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] All laminoliablo unicina del cardio cardio proveitans.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And paper for number.
[CUSTOMER][NEUTRAL] OK, uh, it is uno rose te cinco Ochocinco.
[AGENT][NEUTRAL] the syn sync on the container performing that on telephone call is to say is connected.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Trecero cinco cinco nuevenueue cero.
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] No, no, the data.
[AGENT][NEUTRAL] Which.
[AGENT][NEUTRAL] But for number.
[CUSTOMER][NEGATIVE] OK, no compretosari lausardo conceta ila fasiento noviembre on delochetaicinco.
[AGENT][POSITIVE] No him down I think perfect.
[AGENT][POSITIVE] Excellent. I used to say the para but if a posa reelpagolaitano.
[CUSTOMER][NEUTRAL] Correo see power is the center of it.
[CUSTOMER][NEUTRAL] He makes it.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] and the circle of beneficio solamente una it's just a disclaimer police.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ohh.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] C.
[AGENT][NEUTRAL] The poliacure over the beneficiomentocopago erica doctor poliareo maxima in cincorepovicia maximeittas.
[CUSTOMER][NEUTRAL] OK, uh, and bata cuvio or no.
[AGENT][NEUTRAL] El copadoscuvito Cincola.
[CUSTOMER][NEUTRAL] We.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah, but is a moment.
[CUSTOMER][NEUTRAL] Me.
[AGENT][NEUTRAL] The numbers i i bre.
[CUSTOMER][NEUTRAL] I know que que I am a.
[AGENT][NEUTRAL] 00.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Yes, la fe you know.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Perfect perfect.
[AGENT][NEUTRAL] And.
[CUSTOMER][POSITIVE] Yeah, mucha gracia Gracia.
[CUSTOMER][NEUTRAL] No, no quetena win a mucha gracia [PII].
[AGENT][NEUTRAL] You.