AccountId: 011433970860
ContactId: f4f52481-a103-43f7-ad68-f1e912f1f417
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 190339 ms
Total Talk Time (AGENT): 67418 ms
Total Talk Time (CUSTOMER): 115439 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/f4f52481-a103-43f7-ad68-f1e912f1f417_20250318T18:46_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII]. I'm an agent. Um, I was calling about a couple of my groups that have had
[CUSTOMER][NEUTRAL] The met Lincoln place and critical illness and cancer and whatnot and um are you are you familiar with the uh reporting for uh RXDC does that ring any bells for you?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It doesn't. What it can you, what's the
[CUSTOMER][NEUTRAL] It well, the
[AGENT][NEUTRAL] RXDC.
[CUSTOMER][NEUTRAL] Yeah, just it stands for uh pharmacy uh data collection and.
[CUSTOMER][NEUTRAL] Uh, let's see, the provision of the CAA Act requires group health plans and health insurers to report annual data.
[CUSTOMER][NEUTRAL] The US Department of Health and Human Services about prescription drugs and health care spending.
[CUSTOMER][NEUTRAL] As best I can tell it doesn't apply to.
[CUSTOMER][NEUTRAL] Plans that cover specific illnesses.
[CUSTOMER][NEUTRAL] Or maybe like a um health reimbursement account with me mailing would be would not be considered a.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Health reimbursement account or or what.
[AGENT][NEUTRAL] Um, no, Medin doesn't pair with like an, like you're talking about a HSA.
[AGENT][NEUTRAL] Like, uh, where you can like put money into uh an account for medical purposes or medical expenses.
[CUSTOMER][NEUTRAL] Yeah, I'm, I'm thinking it's gonna apply to.
[AGENT][NEUTRAL] I don't think so. We, yeah, we don't like we would get updated by, you know, leadership and like we follow like comply with everything, and this hasn't been a topic. It would be, it would be a massive meeting if this is something that we needed to know about for our products.
[CUSTOMER][NEUTRAL] The [PII]
[CUSTOMER][NEUTRAL] Yeah, um, this consolidate Appropriations Act of [PII], so it's been around for a few years.
[AGENT][NEUTRAL] And I haven't heard about that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] But yeah I would think that y'all would have.
[CUSTOMER][NEUTRAL] We've got some information from headquarters about all of this.
[AGENT][POSITIVE] Yes, we would have definitely, yeah, had some something go out to all of our brokers.
[CUSTOMER][NEUTRAL] If if it's.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, because like, like my group that has just your regular health insurance Blue Cross Blue Shield because we're providing information to assist you in filing your government required.
[AGENT][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] Pharmacy benefits and drug costs reports. And of course, uh, I guess it's
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] It's mostly about prescription drugs, which y'all don't, we don't cover prescription drugs at APL I don't think at all.
[AGENT][NEUTRAL] Right, I think that's more of, yeah, I'm like a major medical.
[AGENT][NEUTRAL] Um, like, like that would be a coverage for major medical.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, well I just thought I'd give a call and see if y'all might.
[AGENT][NEUTRAL] Oh, sure.
[CUSTOMER][NEUTRAL] How many think what I'm thinking so.
[CUSTOMER][POSITIVE] Alright, well thanks for uh thanks for your time you have a good afternoon.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Yes, you too. Enjoy your day.
[CUSTOMER][POSITIVE] Thank you. Goodbye.
[AGENT][NEUTRAL] Bye