AccountId: 011433970860
ContactId: f4c929c9-b848-4a07-99bd-710dbf112031
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2240 ms
Total Talk Time (AGENT): 1050 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/f4c929c9-b848-4a07-99bd-710dbf112031_20250130T13:07_UTC.wav
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[AGENT][POSITIVE] Thank you for calling AP