AccountId: 011433970860
ContactId: f4ad3a85-b9ab-46d2-b26d-5dad95723eba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12380 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 761 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/f4ad3a85-b9ab-46d2-b26d-5dad95723eba_20250623T18:54_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?