AccountId: 011433970860
ContactId: f49e2446-e74c-40f7-a03e-fa39b58cf5b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8220 ms
Total Talk Time (AGENT): 5311 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/f49e2446-e74c-40f7-a03e-fa39b58cf5b4_20250210T18:15_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?