AccountId: 011433970860
ContactId: f476d275-49d4-4a9b-97f3-b2ada4f97c93
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17440 ms
Total Talk Time (AGENT): 8231 ms
Total Talk Time (CUSTOMER): 8051 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/f476d275-49d4-4a9b-97f3-b2ada4f97c93_20250107T14:54_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] I think it was
[CUSTOMER][NEUTRAL] Yeah, hi, [PII]. My name is [PII]. I'm calling with the provider's office. I want to know about the claim status.
[AGENT][NEUTRAL] OK. Do you have a callback number in case we get disconnected I can call you back?
[CUSTOMER][NEUTRAL] I