AccountId: 011433970860
ContactId: f46d7b9f-547d-46ee-9c5c-558e7c969f79
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 540 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 540 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/f46d7b9f-547d-46ee-9c5c-558e7c969f79_20250324T19:18_UTC.wav
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[CUSTOMER][POSITIVE] You're right.