AccountId: 011433970860
ContactId: f4608a63-8da2-4dbe-84e6-9a547669e59f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 528640 ms
Total Talk Time (AGENT): 216124 ms
Total Talk Time (CUSTOMER): 252153 ms
Interruptions: 4
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/f4608a63-8da2-4dbe-84e6-9a547669e59f_20250602T20:46_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] so.
[AGENT][NEUTRAL] Saturday.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mira la contra.
[CUSTOMER][NEUTRAL] Mesa.
[AGENT][NEUTRAL] In [PII] no problem you are there so the police are gonna pay.
[CUSTOMER][NEUTRAL] When I.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] See porque yeah you know, no.
[AGENT][NEUTRAL] Just just.
[CUSTOMER][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] See de la paso de la paso.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] you get to see them.
[CUSTOMER][NEUTRAL] But uh
[CUSTOMER][NEUTRAL] No, nothing like I.
[CUSTOMER][NEUTRAL] What they get the social logo.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] That was.
[AGENT][NEUTRAL] Siria the repetitsu supeido is supertata ta and contrasts.
[CUSTOMER][NEUTRAL] In.
[CUSTOMER][NEUTRAL] See refiro is sarabiatimoteo.
[AGENT][NEUTRAL] Sarabiacubecortao.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] in contra.
[CUSTOMER][NEUTRAL] That's
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] So we were in [PII].
[CUSTOMER][NEUTRAL] In [PII] also know those little [PII] I went to [PII].
[AGENT][NEUTRAL] OK, [PII] transiento environmental addiction.
[CUSTOMER][NEUTRAL] The resincotecinco.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] 3 300.
[AGENT][NEUTRAL] Medijo que venttuoidocero Harbor Way.
[CUSTOMER][NEUTRAL] No, uh, do the, the Douna the [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. I core electronico que via ingresane la cuentas.
[CUSTOMER][NEUTRAL] It it is just a hotmail.com.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Antido uh bono serfleja este electronic system.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEGATIVE] Per a pogoer, no, no salud propogopa salviaroa parapargrisar and APL memes in the pogo logging in the manda una pajina uh may emaillaongoapa sararoa hot pungola contraina.
[AGENT][NEUTRAL] See,
[AGENT][NEUTRAL] Mhm, mhm.
[AGENT][NEUTRAL] Plato.
[AGENT][NEUTRAL] uh, see the human desa for tournamente eno sarabia, um, via creda la cuentmente noorecuerda and seniamosunitio el line saba sebeet to to reelsestab in the momento um there's a forunamente para cuando esta esta liando cabio the transition.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEGATIVE] Uh, alpareer estoreo una nica and uh no estalliendo nos reconociendolo reclamellos los coro electronico de loss and the partamentotenioia is the travajado and esta and esto desa foramente to a tenemos unquesimmao paraque el system as a restablesque completamente this inqueue menos for us.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Poria to a tele.
[CUSTOMER][NEUTRAL] Hey, que que me be.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mea facturaro sala.
[CUSTOMER][NEUTRAL] Esa system.
[AGENT][NEUTRAL] I see peque tuna.
[CUSTOMER][POSITIVE] This is helping.
[CUSTOMER][NEUTRAL] Forgesina to say which is.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] In to I am made on the pueto.
[AGENT][NEUTRAL] a travesteel core electronic mimo.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The end for Clay.
[AGENT][NEUTRAL] electronic osteac solamentelepidoor no de polisa laya.
[AGENT][NEUTRAL] Bake luluya and electronica so no depoliel uno nuevero cuatro uno uno.
[CUSTOMER][POSITIVE] Yeah, uh perfect.
[CUSTOMER][NEUTRAL] Una no no there was una no no.
[AGENT][NEUTRAL] Quente cuatro.
[CUSTOMER][NEUTRAL] Oh no, no, no, I go the quadrons.
[AGENT][NEUTRAL] Uh yes.
[CUSTOMER][NEUTRAL] Uh, OK.
[AGENT][NEUTRAL] Yes yes so no
[CUSTOMER][POSITIVE] You know in English, but you may love [PII] bro.
[AGENT][NEUTRAL] Here electronicacion um is care team says curvese ah er a.
[AGENT][NEUTRAL] K A [PII] M [PII] Aroba.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I am a public [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's still not be.
[CUSTOMER][NEUTRAL] I am a pub OK Cain [PII]. Cain say [PII].
[AGENT][NEUTRAL] Go
[AGENT][POSITIVE] I see, yes, correct.
[CUSTOMER][POSITIVE] EO perfect. Don is uh perfect uh lo [PII] then it doesn't.
[CUSTOMER][NEUTRAL] Uh, the what.
[AGENT][NEUTRAL] Pick
[AGENT][NEUTRAL] The [PII]
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Perfect. uh, policy number is quaqua.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Eamonito dehaboa in uh as indo upload the the the DOB.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] I see but it doesn't.
[CUSTOMER][NEGATIVE] This is minor.
[CUSTOMER][NEUTRAL] Minor dermatology.
[CUSTOMER][NEUTRAL] 343.
[CUSTOMER][NEGATIVE] I think that a rubbish place.
[CUSTOMER][NEUTRAL] Treat.
[CUSTOMER][NEUTRAL] Press.
[CUSTOMER][NEUTRAL] Uh, Marco, Marco.
[CUSTOMER][NEUTRAL] Just the salendo
[CUSTOMER][NEUTRAL] Oh, sorry, say again?
[CUSTOMER][NEUTRAL] If you not, no, no, no, no, not regulation.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Did I send you this reason [PII].
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Excellent bueno solamentelele megusariajunters sarab no vamoso tenerpoo no laoronio de veel correelect momento is a correoba.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] No, no, no, the the the they can put me no reply and delivered message I go it's a case right it is so valet.
[AGENT][POSITIVE] Yeah perfect.
[CUSTOMER][POSITIVE] The super direct to BMO.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, I'm not saying, but let me tell that get that [PII].
[AGENT][NEUTRAL] The.