AccountId: 011433970860
ContactId: f4557cbd-3758-47f5-b6e0-2f62d09dd816
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 166929 ms
Total Talk Time (AGENT): 84665 ms
Total Talk Time (CUSTOMER): 55000 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/f4557cbd-3758-47f5-b6e0-2f62d09dd816_20250429T18:09_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mars.
[CUSTOMER][NEUTRAL] Yeah yeah with the selling [PII].
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] The mumenta queloicina um in nosecuario but I.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] It's unocincore Nue Nue says dress.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] resincole.
[AGENT][NEUTRAL] So then by your.
[CUSTOMER][NEUTRAL] Estra de Cerrocinco.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] No, it's called the dress 10 no no no no no.
[AGENT][NEUTRAL] But manycorda.
[AGENT][NEUTRAL] In the
[CUSTOMER][NEUTRAL] Let's see.
[AGENT][POSITIVE] Perfect. That was more poli and never say stress.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Eer nombres ale el la peo are voices la fechana sciente mayo on semilo scientosanticuatro.
[AGENT][NEUTRAL] Mucha gracias del primedo de mayo smile is on I mean they were record art the que solamenttu a verificguarantee it's just a disclaimer to the police.
[AGENT][NEUTRAL] What is its outpatient and so on.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, it's a patient a police over in the maximum and Efiio decomildolarealano.
[AGENT][NEUTRAL] Is to sing the life care mental and doctor no cure el kuppalaitency.
[CUSTOMER][NEUTRAL] OK, no a couple about [PII].
[AGENT][NEUTRAL] I started to sins is beneficials lasing our work.
[CUSTOMER][NEUTRAL] OK, numeralencia to normally 2 [PII].
[AGENT][NEUTRAL] That's yes, I'm going to get the other way.
[CUSTOMER][NEUTRAL] No, I don't.
[AGENT][NEUTRAL] You want you guys to put your.
[CUSTOMER][NEUTRAL] OK.