AccountId: 011433970860
ContactId: f44b0c89-20f8-44b5-a916-c93d488b372c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 599109 ms
Total Talk Time (AGENT): 273805 ms
Total Talk Time (CUSTOMER): 183445 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/f44b0c89-20f8-44b5-a916-c93d488b372c_20250307T17:27_UTC.wav
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[AGENT][NEUTRAL] Moss gracias apeleia [PII].
[CUSTOMER][NEUTRAL] [PII] when I start this latavi is the one secures [PII] claim for forward.
[AGENT][NEUTRAL] OK, conguartes the number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] That it that teleo.
[CUSTOMER][NEUTRAL] 301
[CUSTOMER][NEUTRAL] They uno.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Cerro quattro quattro.
[AGENT][POSITIVE] Gracie equallienido de la Polia.
[CUSTOMER][NEUTRAL] Is De Quattro.
[CUSTOMER][NEUTRAL] Tree.
[CUSTOMER][NEUTRAL] Tress Cinco resino.
[AGENT][NEUTRAL] Tiny on the polysis certificado que and con on zero.
[CUSTOMER][NEUTRAL] No, no, I'm still looking for an insurance card.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, insurance card, DC Ape Eli.
[AGENT][NEUTRAL] Oh EMA R. OK.
[CUSTOMER][NEUTRAL] Seriously, apparently.
[AGENT][NEUTRAL] A steel numeral de seguro Socialpo el paciente.
[CUSTOMER][NEGATIVE] I just pull my message, yeah, yeah, meeting in the pool is, uh, can be a losing coach.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] 0303.
[AGENT][POSITIVE] OK, thank you.
[AGENT][NEUTRAL] Selmiro de la Paliacomosama el paciente.
[CUSTOMER][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] OK, OK, la la poli the one number Eri [PII].
[AGENT][NEUTRAL] OK, Eales la etchenamiiao or [PII] or Daphine.
[CUSTOMER][NEUTRAL] The 1.
[CUSTOMER][NEUTRAL] [PII] escientosa tens.
[AGENT][NEUTRAL] OK, I.
[AGENT][NEGATIVE] Ear status reclamo call la la feche del cervio.
[CUSTOMER][NEUTRAL] In Eroca torsemilment is in.
[AGENT][POSITIVE] Yes this Pola facilidad.
[CUSTOMER][NEUTRAL] El Nombres 10. OK, it's Greenville.
[CUSTOMER][POSITIVE] Bone secure sematolohikolo here.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Euanto
[AGENT][NEUTRAL] Uh, Cobraro derilamo.
[CUSTOMER][NEUTRAL] Preciento ceta.
[AGENT][NEUTRAL] OK. Is Bosecus Medical Group?
[CUSTOMER][POSITIVE] See, correct.
[AGENT][NEUTRAL] OK, glasses.
[AGENT][NEUTRAL] OK, recibimo Creclamael Cinco deebrero.
[AGENT][POSITIVE] Epagamosel maximo beneficio deti sycool.
[AGENT][NEUTRAL] Esseeggado is steebrero.
[AGENT][NEUTRAL] Centinologies is a maximum and podemos pagapoa etche de servici.
[CUSTOMER][POSITIVE] Perfect. And just to confirm enticing color is for us and say they correct.
[AGENT][NEUTRAL] Mhm. I see is, is he getting a limited the group.
[CUSTOMER][NEUTRAL] Who
[CUSTOMER][NEUTRAL] Meguariacono said no my problem I megutaria says puemanar no self explanation of benefits.
[AGENT][NEUTRAL] I'm
[AGENT][NEUTRAL] The name was on um Porto Provedores.
[AGENT][NEUTRAL] Uh, secured [PII].
[AGENT][NEUTRAL] Um, segulos explication is beneficials er status derelamos, Iamben puede summitir doosporelamoso poo.
[AGENT][NEUTRAL] Mandar L E O B Cre reports.
[CUSTOMER][NEUTRAL] Mm, see from repetit lapa in a web.
[AGENT][NEUTRAL] See, as secured is [PII].
[CUSTOMER][NEUTRAL] Oh yeah and country seeorormandame an explanation of benefits for facts yet to confirm one numeral.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, moment detail in your website, um, paracero cuenta necesitel tax ID EL patient account number KMPS on a he.
[AGENT][NEUTRAL] EBG.
[CUSTOMER][POSITIVE] OK, perfect. So.
[AGENT][NEUTRAL] Pu nombre for attention.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] No, no problem and i quiro isarentonses Oros tax ID the differententes toresentsserauna cuenta iferente paracauno.
[AGENT][NEUTRAL] For a kind of, uh, tax ID.
[CUSTOMER][NEUTRAL] OK, in the end.
[AGENT][NEUTRAL] OK, so at least about a limited effects.
[CUSTOMER][NEUTRAL] It's Cinco Nores.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Nue quattro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Cuatrodosrecinco.
[AGENT][NEUTRAL] And so part of the numeral the facts is cinco uno res.
[AGENT][NEUTRAL] Nevervi says quattro quattro do rein.
[CUSTOMER][NEUTRAL] A correct that's the number.
[AGENT][NEUTRAL] [PII] or [PII].
[CUSTOMER][NEUTRAL] Uh, this, yeah, this is my first print that one numeral reference, yeah, it's still up.
[AGENT][NEUTRAL] What is Sarin Nombre la feo.
[AGENT][NEUTRAL] Ijalo Manel fax.
[CUSTOMER][POSITIVE] Perfect. Quanto masoenos tardine Jager.
[AGENT][NEUTRAL] A yellow Monday depended the one of the apple.
[CUSTOMER][NEUTRAL] OK, in the end though.
[AGENT][NEUTRAL] It's done in last movies you got.
[CUSTOMER][NEUTRAL] My land then.
[AGENT][NEUTRAL] And this up to you.
[CUSTOMER][NEUTRAL] Aliciamo is a claim.
[AGENT][NEUTRAL] See it's better a moment but notar there Palisa.
[CUSTOMER][POSITIVE] Sure, no problem, ma'am.
[AGENT][POSITIVE] It's still happen in the end espanol is better in this.
[CUSTOMER][POSITIVE] No, it's in my bueno.
[AGENT][POSITIVE] Good, yes.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] All right, it's so at least the polaroxena.
[AGENT][NEUTRAL] Numeral
[CUSTOMER][POSITIVE] Perfect yeah.
[CUSTOMER][NEUTRAL] No matter if Polia that one you locally so.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero dos quattroue.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tres resincosero.
[AGENT][NEUTRAL] Yeah numero la felasmiento um nombre la felasmiento.
[CUSTOMER][NEUTRAL] Estavajo Mary Edwards Pechanacimento Octubreisiete.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] D as in stress.
[AGENT][NEUTRAL] OK, glasses.
[AGENT][NEUTRAL] A Lapeerio.
[CUSTOMER][NEUTRAL] In Nero Ocho does Milbanicinco porogentala is.
[AGENT][NEUTRAL] Gerro Ocho.
[AGENT][NEUTRAL] Pain.
[AGENT][NEUTRAL] Is Solomon the unafeer?
[CUSTOMER][NEUTRAL] Funa Solavi.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Not the name of Sirilamo.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Tot and a lot the name us where effects on el explicacion del beneficials de la sigurance principal.
[CUSTOMER][NEUTRAL] Buenose is primer seguro Quantoal PMO processes arelos.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Uh, the Secondaria de la Segus Principal.
[AGENT][NEUTRAL] In the Sepolisa.
[CUSTOMER][NEUTRAL] Uh, and can the stop is the primaria and Mrstemosabluro Blue Shield commose gondaria.
[AGENT][NEUTRAL] Uh, Blue Cross Blue Shield is Mario Apele secondaria.
[CUSTOMER][NEUTRAL] Oh and Tria came on their own coordination of benefits alpacient.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] But a perfect so.
[CUSTOMER][NEUTRAL] Well this is so.
[AGENT][NEUTRAL] I said is cuando tienes una cuentel website puede mandari clamos tambien.
[AGENT][NEUTRAL] [PII] glands.
[CUSTOMER][POSITIVE] Oh perfect. Inca he take contact in state extension one go for facilitated.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, for, uh, for [PII] or tango on extension rescite.
[CUSTOMER][POSITIVE] It is the is it yeah perfect is gracias.
[AGENT][NEUTRAL] It is on the reclamos gracia [PII] even in this semana.
[CUSTOMER][NEUTRAL] It was made for this Saturday.
[AGENT][NEUTRAL] Good bye-bye.