AccountId: 011433970860
ContactId: f428aa82-528c-4103-82df-0e042c73886d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2799 ms
Total Talk Time (AGENT): 2799 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/f428aa82-528c-4103-82df-0e042c73886d_20250612T16:59_UTC.wav
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[AGENT][POSITIVE] Good morning. Thanks for calling APL. They speaking. May I help you?