AccountId: 011433970860
ContactId: f421a910-1677-4229-952b-8b46c8998d40
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11159 ms
Total Talk Time (AGENT): 569 ms
Total Talk Time (CUSTOMER): 3650 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/f421a910-1677-4229-952b-8b46c8998d40_20250415T14:01_UTC.wav
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[CUSTOMER][POSITIVE] One of our staff members will be with you as soon as possible.
[AGENT][NEUTRAL] Oh.