AccountId: 011433970860
ContactId: f38e0d2a-cf84-4398-b8c7-9a8f6e3daba1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 187619 ms
Total Talk Time (AGENT): 97512 ms
Total Talk Time (CUSTOMER): 80627 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/f38e0d2a-cf84-4398-b8c7-9a8f6e3daba1_20250225T14:06_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] Buenadiaminoreheli just Jamando de laicina deradora necesitto uh chequiallo beneficio but paciente.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] See noro de poliza and in the.
[CUSTOMER][NEUTRAL] Ok El Noo.
[CUSTOMER][NEUTRAL] OK, nolatare in hospital or a outpatient.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 7.
[CUSTOMER][NEUTRAL] OK, zero indicincooieteogentauno tres Mel.
[AGENT][NEUTRAL] telephone.
[CUSTOMER][NEUTRAL] Trecero cinco doi de cincosincucinco in the cinco.
[AGENT][NEUTRAL] Hey [PII].
[CUSTOMER][NEUTRAL] Uh Cintore.
[AGENT][NEUTRAL] Which is.
[CUSTOMER][NEUTRAL] Gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Fetnacimientes do dose minointoento is [PII] casaero.
[AGENT][NEUTRAL] Mm
[AGENT][POSITIVE] Musa los beneficia that's correct.
[CUSTOMER][POSITIVE] Correct mhm.
[AGENT][NEUTRAL] No problem and you probably nice information uh is the solo una verification the cover is a disclaimer.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Policies effective primes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, get a beneficials but outpatient services.
[CUSTOMER][NEUTRAL] See elpaino consultapelitalo itta consulta.
[AGENT][NEUTRAL] Mhm. OK.
[AGENT][POSITIVE] Perfect. the police securepaourca a er to make this the principal is to maximo resola is diarios.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, the informal ques the police and no curepao de la visa sine embargo quiero prose me and and cuberto has the police.
[CUSTOMER][NEUTRAL] OK, so it's sila en trasonoitolo que curemiola decordia.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Podria remindolares la.
[CUSTOMER][NEUTRAL] OK, so I mean de Barra prosement no but uh we see that the.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] OK, perfect though meerrada nombre you know the referenciia para.
[AGENT][NEUTRAL] Silaromi nombresotto oteteo emo referenciainbrea.
[CUSTOMER][POSITIVE] Oh gracia seorodo bonito.
[AGENT][NEUTRAL] Al.
[CUSTOMER][NEUTRAL] No, it esotodo gracias.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] It what gracia bye bye.